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Hi bwood15, Have you confirmed that the camera's IP addresses are the same as they are currently configured in Sighthound Video? IP address change would be the most likely cause for sudden persistent connection loss. If they do appear to be correctly configured in the app please submit a bug report ...

Hi Walt, It's best to set the desired resolution on the camera and set Sighthound Video to 'match source'. If the camera is at a higher resolution than SV is set to save SV must still decode the larger image which will use more CPU. Fusion drive will likely not make a large difference. Once you are ...

Hi dmrolyat,

Sighthound Video 2.5 should be available from the in app updater, "Help->Check for Updates", and is also available for direct download at https://www.sighthound.com/account/#/si ... o/download

Hi Thomas,

I've sent you a message with a link to a build that should correct the trouble you're encountering. Please let us know if you experience any further trouble or if we can help with anything else.

Best,
- ryan

Hi Tony, This should not impact the object tracking algorithms, but would impact person vs. nonperson identification if that is important for your usage scenario. Moreso, it may be annoying looking at sideways playback. Many IP cameras include an option to rotate the video stream which would be idea...

You can configure as many rules as you'd like, and each rule can have one or more responses enabled. Email can accept multiple addresses. Push notifications go to all devices. We do not natively have an SMS response but this can be accomplished via other methods such as your carrier's email to sms g...

It appears that on your original installation you had used a throwaway email account to create your Sighthound account and used that to download/activate the software and purchase the license rather than the email account you have now logged in with on your new installation. I've transferred the lic...

Hi SUNWfrk,

Please see the following post: topic12025#p16195

Hi 105437, As mentioned above remote access currently communicates over HTTP. HTTP is not an encrypted protocol. We have plans to introduce HTTPS support in a future update. All remote access traffic is direct from your client to your Sighthound Video server. None is routed through any Sighthound pr...

Forgot to mention, we provide the free trial to encourage people to download and try out the app and live with it a bit to see if it meets their needs. It's so much easier to get a feel for the app by playing with it for a few minutes than by reading all of the documentation. If you'd like to do so ...