License not showing

[swizz__cheez]

I've had to reinstall Sighthound Video due to hdd failure but can't get my license to display.

I believe I've entered the same email address as the one I used during initial purchase, but, still cannot proceed with licensing the new copy I've downloaded.

My purchase info was sent to [email protected] earlier this morning but I have not gotten a response.

Can you give guidance on how to proceed ?

[ryan]

It appears that on your original installation you had used a throwaway email account to create your Sighthound account and used that to download/activate the software and purchase the license rather than the email account you have now logged in with on your new installation.

I've transferred the license to your new account. It should now be visible and ready for activation in the license dialog.

[swizz__cheez]

license info now showing and software activated, thank you!