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Deecam D200 H.264 - Suddenly can not connect?

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bwood15
 
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Joined: Fri Jan 04, 2013 12:41 pm

Deecam D200 H.264 - Suddenly can not connect?

by bwood15 » Fri Jul 24, 2015 4:56 pm

Hi guys,

You responded quickly several days ago on how to add the Deecam D200 using 11 as my stream path. They immediately began working after that change. After installing test build 15084 for a Tenvis issue I was having, they were still working great....UNTIL last night. Out of two of the same brand, suddenly one "could not connect" even though it was working perfectly in my browser. Today, the other Deecam suddenly cannot connect either. All settings are like they were before - nothing changed. Can you help?

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ryan
 
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Location: Palo Alto, California

Re: Deecam D200 H.264 - Suddenly can not connect?

by ryan » Fri Jul 24, 2015 7:47 pm

Hi bwood15,

Have you confirmed that the camera's IP addresses are the same as they are currently configured in Sighthound Video? IP address change would be the most likely cause for sudden persistent connection loss. If they do appear to be correctly configured in the app please submit a bug report from "Help->Report a Problem..." and we'll be glad to take a look at the logs.

Best,
- ryan
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bwood15
 
Posts: 19
Joined: Fri Jan 04, 2013 12:41 pm

Re: Deecam D200 H.264 - Suddenly can not connect?

by bwood15 » Fri Jul 24, 2015 9:39 pm

Exactly my first thought Ryan. However, the IP's are still the same for both cams. I just submitted a bug report. Thanks.


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