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Re: Connecting......

Hi herc007 and jaimederecho, If you haven't yet can you please write to support@sighthound.com and let us know what camera model you are experiencing trouble with? Also please let us know if you happen to have a camera available externally or would be willing to do this for an engineer to connect to...
by ryan
Wed Jan 06, 2016 5:52 pm
 
Forum: Technical Support
Topic: Connecting......
Replies: 4
Views: 1709

Re: Connection issue

Hi Emerson,

Sighthound 3.0 and above utilize https rather than http.
by ryan
Wed Jan 06, 2016 5:42 pm
 
Forum: Technical Support
Topic: Connection issue
Replies: 3
Views: 1351

Re: Cant start remote viewing

The application does not know whether connections are coming from the local computer, the internal network, or outside of your home, it simply has a binding to a given port on the local machine. If you are seeing the web server working on the local computer but not from other devices then something ...
by ryan
Tue Dec 22, 2015 12:52 pm
 
Forum: Technical Support
Topic: Cant start remote viewing
Replies: 16
Views: 4263

Re: Sighthound 3.0

Hi all, We believe we have solved the crash some 10.11.2 users were experiencing. If you encountered these crashes with 3.0 and were not actively exchanging emails with our support team please either email support@sighthound.com or PM me and we will provide you with a link to the candidate 3.0.1 bui...
by ryan
Tue Dec 22, 2015 12:46 pm
 
Forum: General Discussion
Topic: Sighthound 3.0
Replies: 24
Views: 6689

Re: Cant start remote viewing

@funkydude - when you say that you can access it "locally" does that mean from the same computer running Sighthound Video? If possible, please try from a different device on the same internal network. If that device cannot connect, it almost always indicates that there is firewall software...
by ryan
Mon Dec 21, 2015 4:14 pm
 
Forum: Technical Support
Topic: Cant start remote viewing
Replies: 16
Views: 4263

Re: Sighthound 3.0

@TANE, you can always download old versions from https://www.sighthound.com/account/#/sighthound-video - click the "Looking for a previous version?" link under the current version download. @pgiralt, thanks for the logs, and sorry for the issue you're encountering with 3.0. We'll let you k...
by ryan
Mon Dec 21, 2015 3:59 pm
 
Forum: General Discussion
Topic: Sighthound 3.0
Replies: 24
Views: 6689

Re: Speeding up Sighthound - SSD, RAM Disk and NTFS Junction

Nice post Mike, thanks for sharing!
by ryan
Mon Dec 21, 2015 3:52 pm
 
Forum: General Discussion
Topic: Sighthound
Replies: 16
Views: 8797

Re: Remote Access SSL support

Sighthound Video 3 supports https exclusively (no https). It creates a local certificate for every install so you will have to accept and store this as an exception by your browser once. The mobile app will similarly prompt you to accept the certificate (you can verify the fingerprint against the re...
by ryan
Fri Dec 18, 2015 1:23 pm
 
Forum: Feature Requests
Topic: Remote Access SSL support
Replies: 6
Views: 2537

Re: How to adjust the live stream and clip stream quality

Hi mirko,

This feature is only available in 3.0, which has not been pushed to the auto-update stream yet. You can manually download it from https://www.sighthound.com/download if you'd like. Before installing please turn off all cameras in Sighthound Video and exit the application.

Best,
- ryan
by ryan
Fri Dec 18, 2015 12:57 pm
 
Forum: Technical Support
Topic: How to adjust the live stream and clip stream quality
Replies: 2
Views: 1559

Re: Sighthound 3.0

@general 10.11.2 concerns - Fortunately (in that it doesn't affect everyone) and unfortunately (in that it is harder to reproduce) this does not appear to be purely a general OS X 10.11.2 issue. We so far been unable to reproduce the issue on any 10.11.2 machines ourselves, nor on 10.11.3 FWIW. @pgi...
by ryan
Thu Dec 17, 2015 10:11 pm
 
Forum: General Discussion
Topic: Sighthound 3.0
Replies: 24
Views: 6689
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