Close

How to adjust the live stream and clip stream quality

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
mirko
 
Posts: 3
Joined: Fri Dec 18, 2015 11:32 am

How to adjust the live stream and clip stream quality

by mirko » Fri Dec 18, 2015 11:39 am

Hello everyone,

In the support page for "How to enable remote access" there is a section at the bottom called "How to adjust the live stream and clip stream quality". However the Advanced button and those settings are missing from my Pro Edition version 2.5.1 build 15102. Is this feature supposed to be there?

https://www.sighthound.com/support/how- ... ote-access

User avatar
ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: How to adjust the live stream and clip stream quality

by ryan » Fri Dec 18, 2015 12:57 pm

Hi mirko,

This feature is only available in 3.0, which has not been pushed to the auto-update stream yet. You can manually download it from https://www.sighthound.com/download if you'd like. Before installing please turn off all cameras in Sighthound Video and exit the application.

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

no avatar
mirko
 
Posts: 3
Joined: Fri Dec 18, 2015 11:32 am

Re: How to adjust the live stream and clip stream quality

by mirko » Sun Dec 20, 2015 3:59 pm

I tried upgrading to 3.0 and I ran into the same problems that others are having running on Mac OS X El Capitan 10.11.2 . I have attached the crash report. Hopefully this can be fixed soon.

FYI, I did make sure that all cameras were off and that the application was closed.
Attachments
Sighthound3_crash.txt
Crash report
(106.25 KiB) Downloaded 654 times


Return to Technical Support