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Re: Dropping camera connection DH-IPC-HFW4300S-V2-0360B

Hi mrl0926, Minimizing the app is likely a coincidence - the user interface can be closed completely and everything will continue running. Is your mac perhaps further from a wifi signal than your PC was, or any other potential network issues? If you haven't yet please submit a bug report from "...
by ryan
Fri Jan 08, 2016 1:33 pm
 
Forum: Technical Support
Topic: Dropping camera connection DH-IPC-HFW4300S-V2-0360B
Replies: 9
Views: 2021

Re: licence renewal

Hi mannanr,

At the moment we only offer the Basic and Pro license tiers. I'm sorry if this doesn't match your use case, we'll take this into consideration if we make changes in the future.

Best,
- ryan
by ryan
Thu Jan 07, 2016 8:34 pm
 
Forum: General Discussion
Topic: licence renewal
Replies: 2
Views: 1786

Re: D-Link DCS 2630L support

Hi mannanr,

Sighthound Video should work with any camera which exposes a video stream, something true of most IP cameras. Another user reported using this camera in Sighthound Video in this post: topic12190
by ryan
Thu Jan 07, 2016 11:40 am
 
Forum: Unsupported Cameras
Topic: D-Link DCS 2630L support
Replies: 1
Views: 1679

Re: Changing from Logitech Alert

Axis cameras are very expensive compared to others if you're just checking spec bullet points, but they are very high quality, stable, and I've never heard a single complaint about their cameras - I can't say the same for any other brand. Hikvisions do generally seem to be good hardware for the cost...
by ryan
Wed Jan 06, 2016 6:52 pm
 
Forum: General Discussion
Topic: Changing from Logitech Alert
Replies: 10
Views: 10189

Re: LAN and WAN connections

Hi 105437,

There isn't a the moment but it would be a nice feature. We'll consider that for future versions.

Best,
- ryan
by ryan
Wed Jan 06, 2016 6:43 pm
 
Forum: Technical Support
Topic: LAN and WAN connections
Replies: 2
Views: 1295

Re: Cannot log into Hikvision DS-2CD2432F-IW IR

Hi Boosay, You beat me to it, I just got one of these cameras and discovered the onvif error as well. We'll be looking into this, but as al2suarez helpfully noted you can still manually configure this camera in the meantime by selecting "rtsp" and a stream path of "/video.h264". ...
by ryan
Wed Jan 06, 2016 6:41 pm
 
Forum: Technical Support
Topic: Cannot log into Hikvision DS-2CD2432F-IW IR
Replies: 4
Views: 2838

Re: Zavio F312A

Hi nunuvyurbiz, Thanks for the information. If you'd be willing to share remote access to your camera temporarily for an engineer to debug with or do a local packet capture of the connection attempt with wireshark please let us know. In the meantime you can return to version 2.5.1 from your account'...
by ryan
Wed Jan 06, 2016 6:38 pm
 
Forum: Technical Support
Topic: Zavio F312A
Replies: 1
Views: 1284

Re: update required after reboot

Hi Behman, What OS are you using? Are you performing manual upgrades, or from within the app? Is it possible you have installed the app to multiple locations? Unlikely (and you would probably know by now) but I have seen people who have imaging systems set up which restore their computer to a 'clean...
by ryan
Wed Jan 06, 2016 6:28 pm
 
Forum: Technical Support
Topic: update required after reboot
Replies: 1
Views: 1109

Re: Unable to Connect Remotely - Running on iMac

Unfortunately the application based firewall that is included with OS X appears to have a number of bugs, which can cause traffic to applications to be inappropriately blocked. It's true that you can correct this with some recipes on the command line, but even these commands will not persist past a ...
by ryan
Wed Jan 06, 2016 6:23 pm
 
Forum: Technical Support
Topic: Unable to Connect Remotely - Running on iMac
Replies: 3
Views: 1721

Re: Update 3.0.1 Connection Issue

Hi all, If you're experiencing trouble with a camera and haven't yet can you please write to support@sighthound.com and let us know what camera model you are experiencing trouble with? Also please let us know if you happen to have a camera available externally or would be willing to do this for an e...
by ryan
Wed Jan 06, 2016 6:01 pm
 
Forum: Technical Support
Topic: Update 3.0.1 Connection Issue
Replies: 20
Views: 5791
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