Connecting......

[herc007]

Capture.PNG

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None of the cameras connect any longer. I can see them perfectly on the browser but not on the program.

[WfromL]

Did this happen after updating to 3.01?
If so, there is a thread about the problem:
topic12213
For the time being the only solution seems to be reverting to 2.5, waiting for a definitive solution by Sighthound.

[jaimederecho]

I have the exact same issue. The 3.0.1 up[?]grade is our holiday gift.
So how do we downgrade to 2.5?

[osuejm]

if you want to downgrade, login to your account and below the download option for the current version you can see a small link that says previous versions. Find the version you want there.

[ryan]

Hi herc007 and jaimederecho,

If you haven't yet can you please write to [email protected] and let us know what camera model you are experiencing trouble with? Also please let us know if you happen to have a camera available externally or would be willing to do this for an engineer to connect to.

Best,
- ryan