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Hi dradb,

Some routers will not allow you to connect to an externally facing address from within the same network. One way to test the external address would be to turn off WiFi and use the cellular network.

Regards,

-Devin

Hi Grindlefinch, Do you have the OSX Firewall or any other antivirus/firewall software enabled on the computer running Sighthound? If so please try temporarily disabling them to see if they are blocking the connection. Please also verify that these ports are open on your network by using this websit...

Hi dradb, The easiest way would be to use our mobile app which is available for free in the Apple store. Our mobile app can send alerts when a rule is triggered which you can tap to play the video clip without using SMS or Google Drive. Please see this article for a link to the Apple store as well a...

Hi sightbeagle, I'm sorry to hear you are experiencing this issue. I'd be happy to take a look at your logs if you could submit a bug report by going to "Help > Report a Problem". In the meantime this article contains a list of possible causes: https://www.sighthound.com/support/video-clip...

Hi ryanjmclaughlin, Tap the icon with three horizontal bars in the upper left corner of the screen, or swipe the screen to the right to open the menu which contains a button for the settings. Please see https://www.sighthound.com/support/mobile-access-android-and-ios for more details on navigating o...

Hi sightbeagle, I'll do my best to explain the differences between the two. Basically an "Entering my region" rule only cares about someone entering the region and will create a small clip surrounding the event. "Inside my region" cares about everything that happens inside of the...

Hello 495ogrd, There currently isn't a time lapse feature with Sighthound Video. As Semper Vaporo mentioned this should be possible to do with your IP cameras either as a DIY project or using a special time lapse program. A quick google search turned up a few "free IP camera time lapse" pr...

Hi cliffilowe,

Thanks for the feature request. At this time there isn't a way to change the subject text of an alert email though this is something we may consider for a future release.

Regards,

-Devin

Hi dradb,

Thanks for sharing the news and the details of your setup.

-Devin

Hi dradb,

Sighthound shows the 10 characters regardless of your password length as a safety precaution. The password you entered will be saved and you can reset it at any time.

Regards,

-Devin