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Re: Rule schedule around sunrise and sunset....

Hello sorka, You are correct in that Sighthound Video does not have a way to enable/disable rules based on sunrise or sunset, though it is possible to schedule your rules based on the time of day :https://www.sighthound.com/support/set-rule-record-certain-times. I'll forward this as a feature reques...
by Devin
Mon Aug 10, 2015 7:58 pm
 
Forum: Technical Support
Topic: Rule schedule around sunrise and sunset....
Replies: 1
Views: 1307

Re: Arm and disarm cameras from external alarm input.....

Hi sorka, We do not currently have a public API or any officially supported method of turning cameras on/off externally, aside from the remote access web server. A few users in the Hacker's Corner listed methods of enabling cameras from the command line which may or may not help you achieve your des...
by Devin
Mon Aug 10, 2015 7:53 pm
 
Forum: Technical Support
Topic: Arm and disarm cameras from external alarm input.....
Replies: 2
Views: 1406

Re: Google Drive

Hi dradb, The easiest way to sync files to Google Drive is to use the Export to local folder feature to export clips for a specific rule to a folder that is synced with Google Drive. This article has details on how to enable this feature: https://www.sighthound.com/support/export-local-folder Regard...
by Devin
Mon Aug 10, 2015 7:48 pm
 
Forum: Technical Support
Topic: Google Drive
Replies: 1
Views: 1374

Re: Activate different rule based on external input?

Hi sorka,

We do not currently have a public API, though this is something we would love to add in the future.

Regards,

-Devin
by Devin
Mon Aug 10, 2015 7:45 pm
 
Forum: Technical Support
Topic: Activate different rule based on external input?
Replies: 1
Views: 1262

Re: Preventing false alerts and limiting motion recording?

Hi sorka, Is there anyway to adjust the sensitivity of the object detection? There currently is not away to adjust the detection. If you could send an image or video with an example of a common false detection you are seeing I'd be happy to give specific recommendations for configuring your rule. If...
by Devin
Mon Aug 10, 2015 7:43 pm
 
Forum: Technical Support
Topic: Preventing false alerts and limiting motion recording?
Replies: 1
Views: 1295

Re: Bug?

Hi dradb,

I'm sorry to hear you're experiencing issues with remote access. We aren't aware of any bugs with web server not reconnecting. We'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to Help > Report a Problem.

Regards,

-Devin
by Devin
Mon Aug 10, 2015 7:12 pm
 
Forum: Technical Support
Topic: Bug?
Replies: 2
Views: 1285

Re: Recording

Hello jamesstock, Please submit a bug report by going to Help > Report a Problem so we can check your logs for any related errors. In the meantime, here are some general things that may cause this: * If a user logs out the OS User that is running Sighthound Video * If sleep mode is enabled * The cam...
by Devin
Fri Aug 07, 2015 6:37 pm
 
Forum: Technical Support
Topic: Recording
Replies: 4
Views: 1341

Re: New Version of Sighthound Available?

Hi tcesario, We had released 2.5 but we received reports of a crash that was affecting a small number of Mac users so we temporarily blocked the auto updater. You can still download this version at https://www.sighthound.com/account/ under the "Download Sighthound Video" section. Once we h...
by Devin
Fri Aug 07, 2015 6:32 pm
 
Forum: Technical Support
Topic: New Version of Sighthound Available?
Replies: 1
Views: 1201

Re: Manually configure a camera and port forward

Hi krichards6000, Will Sighthound be at the same location as the camera running Sighthound Video? If the camera is on the same network as Sighthound Video you will not need to forward a port for the camera itself as you will be able to view it remotely with Sighthound Videos remote access feature (s...
by Devin
Thu Aug 06, 2015 9:58 pm
 
Forum: Technical Support
Topic: Manually configure a camera and port forward
Replies: 2
Views: 1468

Re: Every few days "cannot connect to camera," needs restart

Hi jasongordon,

We've responded to your email in regards to this issue.

Regards,

-Devin
by Devin
Thu Aug 06, 2015 9:51 pm
 
Forum: Technical Support
Topic: Every few days "cannot connect to camera," needs restart
Replies: 31
Views: 14340
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