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Re: Recording

Hi jamesstock, The video files in the Sighthound Video data directory are not meant to be viewed or interacted with as they are the source video files and do not correspond 1:1 to your saved clips. These files are moved around and cut up so they will not accurately reflect the video that is being re...
by Devin
Wed Aug 05, 2015 4:12 pm
 
Forum: Technical Support
Topic: Recording
Replies: 4
Views: 1341

Re: Has anyone upgraded to Windows 10 running sighthound?

Hi harmer007,

A few of our engineers upgraded and have been running Sighthound Video on Win 10 for a while now. We haven't had any users write in with issues specific to Win 10.

Regards,

-Devin
by Devin
Tue Aug 04, 2015 4:21 pm
 
Forum: General Discussion
Topic: Has anyone upgraded to Windows 10 running sighthound?
Replies: 2
Views: 1647

Re: Accessing Sighthound via Reverse Proxy

Hi kasper58,

This is something that we do not support at this time. We have added this to our list of features to look into for future updates.

Regards,

-Devin
by Devin
Mon Aug 03, 2015 8:02 pm
 
Forum: Technical Support
Topic: Accessing Sighthound via Reverse Proxy
Replies: 1
Views: 1488

Re: Android mobile problems again

Hello dradb, I have a few questions to better understand your setup: * Is your Android device connected to the same network as the computer running Sighthound while attempting to connect or is it connected to the cell network? If you're connected to the same network are you using the Internal addres...
by Devin
Thu Jul 30, 2015 8:54 pm
 
Forum: Technical Support
Topic: Android mobile problems again
Replies: 8
Views: 1963

Re: Problem sending emails

Hello cysayles,

I'm sorry to hear you've encountered this issue. Please submit a bug report immediately after receiving that error by going to Help > Report a Problem so we can take a look at your logs.

Regards,

-Devin
by Devin
Thu Jul 30, 2015 8:48 pm
 
Forum: Technical Support
Topic: Problem sending emails
Replies: 1
Views: 1319

Re: Do these Foscams work with sighthound?

Hi harmer007,

They are not currently in our list of preconfigured cameras because we have not yet had any users confirm the settings that we believe will work with these cameras. Both of those models should work in Sighthound using the Foscam (other H264) preconfigured setting.

Regards,

-Devin
by Devin
Thu Jul 30, 2015 8:43 pm
 
Forum: Unsupported Cameras
Topic: Do these Foscams work with sighthound?
Replies: 3
Views: 2214

Re: Microsoft C plus plus error

Hi barrypilger, I'm sorry to hear you've encountered this problem. We have had a handful of users report the same issue and our engineers are currently hard at work trying to resolve this bug. Reverting back to 2.4.1 should fix the problem in the meantime. You can download 2.4.1 by logging in to htt...
by Devin
Tue Jul 28, 2015 7:24 pm
 
Forum: Technical Support
Topic: Microsoft C plus plus error
Replies: 2
Views: 1816

Re: upgraded to 2.5 and now can't connect to Cisco 2521 came

Hi fskrot,

I'm sorry to hear you've encountered this problem. We have had a small amount of users report the same issue and our engineers are currently hard at work trying to resolve this bug. Reverting back to 2.4.1 should fix the problem in the meantime.

Regards,

-Devin
by Devin
Tue Jul 28, 2015 7:22 pm
 
Forum: Technical Support
Topic: upgraded to 2.5 and now can't connect to Cisco 2521 cameras
Replies: 1
Views: 1833

Re: Unable to connect to Zmodo ZP-IBH13-W

Hi dmrolyat,

We've responded to your bug report.

Regards,

-Devin
by Devin
Mon Jul 27, 2015 5:16 pm
 
Forum: Technical Support
Topic: Unable to connect to Zmodo ZP-IBH13-W
Replies: 13
Views: 7156

Re: Build 2.5 not starting after computer reboot

Hi yovinman, The message you're seeing at start indicates that Sighthound was unable to launch in a timely manner due to low available resources. I'd recommend checking to see if there are any other programs launching at startup that may be hogging resources. I'd be happy to take a look at your logs...
by Devin
Mon Jul 27, 2015 5:15 pm
 
Forum: Technical Support
Topic: Build 2.5 not starting after computer reboot
Replies: 1
Views: 2373
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