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Re: Can I edit cameras remotely?

Hello 105437, I'm not entirely sure of what you mean by I'd like to tweak a couple of motion settings , but it is not currently possible to remotely edit your cameras or rules in Sighthound Video without using some sort of screen sharing/remote desktop application. If you are looking to remotely mak...
by Devin
Mon Jul 06, 2015 6:45 pm
 
Forum: Technical Support
Topic: Can I edit cameras remotely?
Replies: 2
Views: 1265

Re: File sizes and intervals..

Hi jbrannen, These video files in the Sighthound Video data directory are not meant to be viewed or interacted with in any way, so the length of these files is not customizable. Depending on which folder you are in you may be viewing the temporary video that is later chopped up into your saved clips...
by Devin
Mon Jul 06, 2015 6:42 pm
 
Forum: Technical Support
Topic: File sizes and intervals..
Replies: 3
Views: 1544

Re: Mobile Connection refused

Hi trooks, I'm sorry to hear you're experiencing this issue. I have a few questions to better understand your situation: * Are you using the internal address when connected to the same network as the computer running Sighthound Video and the external address when outside of the network? * Do you hav...
by Devin
Mon Jul 06, 2015 6:32 pm
 
Forum: Technical Support
Topic: Mobile Connection refused
Replies: 7
Views: 1660

Re: Unable to connect to Zmodo ZP-IBH13-W

Hi SevenC,

I've sent you a private message in regards to this issue.

Regards,

-Devin
by Devin
Mon Jul 06, 2015 6:27 pm
 
Forum: Technical Support
Topic: Unable to connect to Zmodo ZP-IBH13-W
Replies: 13
Views: 7156

Re: URL Credential Format?

Hello nomad33fw,

Using your example, you should be able to use http://admin:[email protected]:8849. This should work with most browsers, though I am unsure of SmartThings SmartTile and what it is you are trying to do with it.

Regards,

-Devin
by Devin
Mon Jul 06, 2015 6:21 pm
 
Forum: Technical Support
Topic: URL Credential Format?
Replies: 2
Views: 1970

Re: Every few days "cannot connect to camera," needs restart

Hi harmer007, I'd be happy to take a look at your logs for anything unusual if you'd like to send us a bug report. Unfortunately email can have a delay. Sighthound does send out the email as soon as the event occurs, but not all email providers are reliably fast. If you are using an email fetching s...
by Devin
Thu Jul 02, 2015 6:59 pm
 
Forum: Technical Support
Topic: Every few days "cannot connect to camera," needs restart
Replies: 31
Views: 14340

Re: Cannot Connect to Dahua IPC-HFW4300S 3MP

Hi [email protected],

I've sent you a private message with a new build to try.

Regards,

-Devin
by Devin
Thu Jul 02, 2015 6:53 pm
 
Forum: Technical Support
Topic: Cannot Connect to Dahua IPC-HFW4300S 3MP
Replies: 4
Views: 1802

Re: Detection bug

Hi shadowbit1234, You should be able to eliminate the bird and some of the shadow false detections by using the "ignore objects smaller than __pixels" option in the rule editor. As for larger shadows - adjusting your cameras brightness and sharpness settings should help. The video you sent...
by Devin
Wed Jul 01, 2015 3:43 pm
 
Forum: Technical Support
Topic: Detection bug
Replies: 2
Views: 1355

Re: Please allow us to disable outline rectangle in iOS app

Hi markn62 and ahwman,

There currently is the option to disable detection boxes in the Settings menu. Disabling this option will remove detection boxes from your clips.

Regards,

-Devin
by Devin
Mon Jun 29, 2015 8:35 pm
 
Forum: General Discussion
Topic: Please allow us to disable outline rectangle in iOS app
Replies: 3
Views: 1925

Re: Remote Arm/Disarm

Hi Jepsh,

Proximity arming is not a feature that we are currently working on. We have a long list of features and fixes that we are constantly chipping away at, so it is hard to give even an accurate estimate as to when a lower priority feature will make it into the application.

Regards,

-Devin
by Devin
Mon Jun 29, 2015 8:28 pm
 
Forum: Feature Requests
Topic: Remote Arm/Disarm
Replies: 29
Views: 8877
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