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Hi Goose, Yes, the email response is the only method of receiving a still image of an event. You mentioned that you were a new user so I'm unsure if you're aware of our remote access feature. With remote access you can view a list of clips for each or all of your rules with thumbnails of the event. ...

Hi sightbeagle, As Semper mentioned, tampering with Sighthound Video's files is not supported and can cause severe problems which we may not be able to help you recover from. If you've been altering the pref files it's hard to say what exactly has happened. Typically users will select to keep video ...

Hi Goose, At this time there isn't any other way to sending or exporting an image of an event. However, we do have several responses other than sending email notifications: * Export clip to an FTP server * Export clip to a local folder (can be synced with cloud service) * Send a mobile notification ...

Hi JohnS,

It sounds like you may have "Any Camera" selected in the Search View. In order to access to temporary video between clips you must have an individual camera selected.

Regards,

-Devin

Hello lilyfleur, I'm sorry to hear you're experiencing issues with remote access. If you click the "Internal address" listed in the remote access tab are you able to sign in to the web server? If you enter this address into a web browser on another computer or mobile device that is connect...

Hello shadowbit1234,

I'm sorry to hear you're experiencing this issue. The next time this happens can you please submit a bug report by going to Help > Report a Problem so we can take a look at your logs?

Regards,

-Devin

Hi mbruck, You can set up as many rules as you'd like. There are several options for rule configuration with which you should be able to accomplish this. Rules trigger each time an event occurs. For example, if two people enter through your door at nearly the same time, the rule will trigger twice. ...

Hi Mladen, If you haven't already, you can keep track of how many people enter and exit a door by creating two rules using the "Entering scene through a door" and "Exiting scene through a door" (see https://www.sighthound.com/support/rule-editor#door). With these two rules you ca...

Hi Rodbolt,

I've responded to the email you sent to [email protected] in regards to this issue.

-Devin

Hi shadowbit1234, I'm unfortunately not great at camera recommendations as when I have access to specific models it's usually just for testing and getting to a "does it work" point, rather than getting to review or live with the camera itself. The only comments I can really make confidentl...