Search found 719 matches

Hi bertsirkin,

We've responded to the email you sent to [email protected] in regards to this issue.

Regards,

Devin

Hi Richx76,

You can set the computer to never sleep in System Preferences > Energy Saver.

Regards,

-Devin

Hi Richx76, When you return to your computer after not being able to connect does it appear to be in sleep mode? Do other users access this machine while you are away? If the user running Sighthound is logged out the web server will stop running. I'd be happy to take a look at your logs for anything...

Hi CrazyFin, Just to clarify - your license will never expire and is valid for life. It sounds like your support and upgrade subscription is about to expire which is entirely optional and not required to run Sighthound Video. Without the subscription you will still have access to the support forums ...

Hello pleased2help, Is the OSX firewall enabled on your computer? If so, please try temporarily disabling it and restart Sighthound Video to see if the external address appears. If not you may need to manually forward a port in your router. If you could provide the model number of your netgear route...

Hi rprobst,

You can send the logs by going to Help > Report a Problem.

Regards,

-Devin

Hi David, I'm sorry to hear you're having troubles connecting this Zmodo camera. Are you using the default Username and Password or have you created a custom one? A couple of customers have reported that they were unable to connect while using the defaults. I'd be happy to take a look at your logs f...

Hi rprobst, I'm sorry to hear you're experiencing this issue. What version of Windows are you running? Have you tried changing the port number for remote access? It's possible there may be a port conflict. I'd be happy to take a look at your logs for anything unusual if you could submit a bug report...

Hello Kolbeinsen, I'm sorry to hear you're experiencing this issue. You should be able to connect using a DDNS address. What DDNS service are you using? Are you able to connect using this DDNS address in a web browser? One other user had this issue with no-ip and we found that he had to have it conf...

Hi newb1,

This article describes where to find the data directory which contains all of the logs: https://www.sighthound.com/support/wher ... store-data

Regards,

-Devin