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Hi enajj, There aren't any known bugs with the latest build of Sighthound Video in which cameras lose their connection. In many cases this requires troubleshooting which can be very different from user to user depending on their setups. My apologies for the confusion in regards to your email. I look...

Hi Craig,

If you could send the document to [email protected] it would be much appreciated. With this confirmation we can add this model to our pre-configured settings in the next update.

Thanks,

-Devin

Hi Matt,

We've responded to the bug report you submitted in regards to this issue.

Regards,

-Devin

Hi Oileannach, I'm sorry to hear you've encountered this issue. It sounds like you may be signed in to Sighthound Video with a different Sighthound Account than the one used to purchase the license. Please email us at support@sighthound.com with the email address you used to purchase the license and...

Hi Dalek, We have not yet had any customers confirm that this camera works with Sighthound Video but I did some research and it seems that it should. I'd recommend reaching out to Escam to see if this model supports 3rd party media viewers such as Sighthound Video. If you do purchase this camera I'l...

Hi JustStan, It may be possible to adjust the cameras image settings in such a way that these people are not missed, though it's hard to say what adjustments you should make without knowing your scene. I'd be happy to take a look if you would like to send an image or video of a false detection. If y...

Hi JustStan,

Thanks for the feature request. Enabling and disabling rules is currently possible when connecting to the remote server with a web browser on a computer. This feature does not yet exist on the mobile apps but we are certainly considering it for future updates.

Regards,

-Devin

Hi flynreelow,

We've responded to the email you sent to [email protected]

Regards,

-Devin

Hi nomaam, Semper already did a great job of describing how video is managed, though if you'd like additional information on how long video is saved, how to manage disk space, and how video clips are divided up, please see this article: https://www.sighthound.com/support/managing-your-video The way ...

Hi nomaam,

Thanks for your feature request. I'll forward it to our team for consideration for future updates.

Regards,

-Devin