Search found 719 matches

Hi jpinkerton, Thanks for your message. I'll do my best to answer your questions. ...this means we're behind two routers/their firewall. In this setup you will need to set port forwarding on both routers for each camera so that you can access them from your office. This is assuming that you want to ...

Hi evansgo, Thanks for the feature requests. Having grouped or custom filters could certainly be useful for those with large amounts of cameras and rules. In the meantime if you'd like to minimize the amount of video that is not saved by a rule you can set the "Temporarily keep all video for up...

Hi Johannes_L Thank you for being a loyal customer. In general we don't comment on roadmap-type things until we know we're 100% sure we will be delivering it and 100% sure of when we will. The last thing we want to do is announce something, encounter a problem, and wind up disappointing our users. I...

Hi jmac, I'm glad to hear everything is working well again! If you log into your router and view the client list do you see all 6 cameras listed? If so do they have the IP addresses you expected? This article has details on how to view the client list: https://www.sighthound.com/support/how-do-i-fin...

Hi George, It's hard to say which rule configuration would work best without being able to see your scene and where the cats normally move but I'd suspect with some experimenting you could find a decent combination. I may be able to give you more specific recommendations if you could post a screensh...

Hi milhouse6,

If you could send us a screenshot or video of a false detection we may be able to offer advice on how to reduce or eliminate them. If you prefer to not share images of your scene over the forums you can also email me at [email protected]

Regards,

-Devin

Hi George, Thanks for your message. I'll pass this feature request along to be considered for future updates. In the meantime, depending on your scene, we may or may not be able to use regions to reduce or eliminate people detected. If the cats are always on the bottom of the screen you can draw a r...

Hi camera_kat,

It's hard to tell why this is happening without knowing how your scene looks. If you could send us a screenshot or video of one of the scene at night we may be able to give some advice on why this is happening.

Regards,

-Devin

Hi camera_kat, As the video files are being created they are stored on your computers main drive and then moved to their ultimate destination when they are complete. There intentionally isn't a way to move where Sighthound writes these temporary video files as if there was any sort of HD failure (re...

Hi jmac,

Thanks for submitting the bug report. We've responded to it via email.

Regards,

-Devin