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A Newbie with no Serial Number

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Oileannach
 
Posts: 1
Joined: Tue Apr 07, 2015 5:49 pm

A Newbie with no Serial Number

by Oileannach » Tue Apr 07, 2015 6:00 pm

Hi there,

I downloaded & installed Sighthound video a few nights ago. I then purchased a 2 camera licence. The purchase went through Paypal OK.

But ... I cannot see any serial number in my Licence Information screen to activate. In my online account, I can see my serial number & that it is for 2 cameras. How do I apply it to my install?


Rgds.

O

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Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: A Newbie with no Serial Number

by Devin » Tue Apr 07, 2015 9:14 pm

Hi Oileannach,

I'm sorry to hear you've encountered this issue. It sounds like you may be signed in to Sighthound Video with a different Sighthound Account than the one used to purchase the license. Please email us at [email protected] with the email address you used to purchase the license and I'll be happy to look up your information.

Regards,

-Devin


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