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Hi eyeswideopen28, These video files are the source video files that Sighthound Video uses to create clips and are not meant to be interacted with directly. Please export clips from within Sighthound Video if you wish to view the files outside of the application. There currently isn't a way to adjus...

Hi kcwcc, Sighthound Video does not currently have a way to check settings remotely. The fact that you are still receiving alerts tells us Sighthound is still running and has an internet connection. Some common reasons for files to not upload to an FTP server: * The FTP site is down * The FTP server...

Hi humphries09, I'm sorry to hear you're experiencing bandwidth issues. Unfortunately at this time it isn't possible to have a separate Sighthound web server that streams your exported clips, though you may be able to accomplish this with other media server software. In general, you can reduce the b...

Hello hotwire, Thanks for the feature request. I'll pass it along for consideration. In the meantime if you do not care about short clips you can use the "Include objects visible longer than: __ seconds" option for your rules so that short events will be ignored. For more details please se...

Hello,

Sorry for the delayed response. I've attempted to reproduce this on a few different macs and have had no success. Does this only happen for you on Chrome? Are you running the latest versions of Chrome and Flash? In the meantime I'll continue to try to replicate this.

Regards,

-Devin

Hi joelegg, You should be able to connect remotely by forwarding a port for Sighthound in each of the routers. For example, lets say you're using the default port 8848 for Sighthound, the computer's IP address is 123.123.123.123, the gateway's IP address is 456.456.456.456 and the public IP address ...

Hi CrazyFin,

We do believe that timeouts are being handled properly, but I'll pass along the information you provided to our engineers as they are investigating this issue. How often do the disconnects occur when using TCP?

Regards,

-Devin

Hello all,

Thanks for your feedback. Remote arming and disarming is something that we would love to add to Sighthound Video in the future. We are always working to improve remote access and will take your feedback into consideration when adding new features.

Regards,

-Devin

Hi joelegg, When viewing a camera's live view in fullscreen you should be able to rotate the image. You can enable fullscreen mode by tapping the bottom right corner of the image. If it still does not rotate check the Android settings to see if "Auto-rotate screen" is enabled. Regards, -De...

Hi Welshdog, You are correct in that there is a delay because the stream is being generated by Sighthound and is not coming directly from the camera. There currently isn't any way to decrease this delay. The mobile apps are still fairly young and we are constantly working to improve them. Regards, -...