I enable mobile connection and it seemed to work directly after I did it. But now randomly when I try to access remotely I will get a connection refused error in both browser and the mobile app. The host computer is still sending alerts to my email and the mobile app so I know the computer is still working. Any ideas?
If we can get this sorted out we will buy the program but the mobile connection is a huge requirement.
Mobile Connection refused
Moderator: Staff
8 posts
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Mobile Connection refused
Hi trooks,
I'm sorry to hear you're experiencing this issue. I have a few questions to better understand your situation:
* Are you using the internal address when connected to the same network as the computer running Sighthound Video and the external address when outside of the network?
* Do you have any antivirus/firewall software running on the computer? If so, please try temporarily disabling them, reboot and see if this problem still occurs.
I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know it is you.
Regards,
-Devin
I'm sorry to hear you're experiencing this issue. I have a few questions to better understand your situation:
* Are you using the internal address when connected to the same network as the computer running Sighthound Video and the external address when outside of the network?
* Do you have any antivirus/firewall software running on the computer? If so, please try temporarily disabling them, reboot and see if this problem still occurs.
I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to Help > Report a Problem. Be sure to include a link to this forum post so we know it is you.
Regards,
-Devin
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Arlan Leite - Posts: 2
- Joined: Fri Jun 26, 2015 10:01 am
Re: Mobile Connection refused
good Morning
mobile application contained a mistake at the time of activation error -1001
mobile application contained a mistake at the time of activation error -1001
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Mobile Connection refused
Hello Arlan Leite,
I'm sorry to hear you've encountered this problem. I have a few questions to better understand your setup:
* Were you previously able to connect or is this the first you have attempted to log in with the mobile app?
* Have you already enabled remote access? If not, see this article: https://www.sighthound.com/support/how- ... ote-access
* Are you using the internal address when connected to the same network as the computer running Sighthound and the external address when outside of the network? These address can be found in the remote access tab in the Sighthound Video desktop application
Regards,
-Devin
I'm sorry to hear you've encountered this problem. I have a few questions to better understand your setup:
* Were you previously able to connect or is this the first you have attempted to log in with the mobile app?
* Have you already enabled remote access? If not, see this article: https://www.sighthound.com/support/how- ... ote-access
* Are you using the internal address when connected to the same network as the computer running Sighthound and the external address when outside of the network? These address can be found in the remote access tab in the Sighthound Video desktop application
Regards,
-Devin
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Arlan Leite - Posts: 2
- Joined: Fri Jun 26, 2015 10:01 am
Re: Mobile Connection refused
hello Devin
I met the product sighthound alert by TechMundo , downloaded for testing and this corresponding to the expectations that first vision ... I was having problems when using the application, even with the tutorial you sent , I'm still having trouble because the apções not appear in the program, even using the same network.
The doubt is if I have to buy the license in order to use the application?
I met the product sighthound alert by TechMundo , downloaded for testing and this corresponding to the expectations that first vision ... I was having problems when using the application, even with the tutorial you sent , I'm still having trouble because the apções not appear in the program, even using the same network.
The doubt is if I have to buy the license in order to use the application?
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Mobile Connection refused
Hello Arlan Leite,
If you do not see the remote access options in the Options menu (Windows) or Preferences (Mac), then it is likely you are currently using the free Starter Edition. If you could email us at [email protected] with the email address used for your Sighthound Account I'd be happy to add a new trial that you can activate.
Regards,
-Devin
If you do not see the remote access options in the Options menu (Windows) or Preferences (Mac), then it is likely you are currently using the free Starter Edition. If you could email us at [email protected] with the email address used for your Sighthound Account I'd be happy to add a new trial that you can activate.
Regards,
-Devin
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xoxotracy - Posts: 1
- Joined: Tue Jul 14, 2015 11:32 pm
Re: Mobile Connection refused
I'm having the same problem. App was working fine. Now I just keep getting the error -1001. I really want to know if this error is because I'm on the trial. I want to purchase but will not if there is no remote access.
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: Mobile Connection refused
Hello xoxotracy,
Unfortunately it's hard to say why you are receiving this message without more information. I'd be happy take a look at your logs if you could submit a bug report by going to Help > Report a Problem. Be sure to link to this forum post so we know it is you.
Regards,
-Devin
Unfortunately it's hard to say why you are receiving this message without more information. I'd be happy take a look at your logs if you could submit a bug report by going to Help > Report a Problem. Be sure to link to this forum post so we know it is you.
Regards,
-Devin