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Re: Usability Bug: Clips -> Labels

Agreed. Sticking with terminology from the desktop app some other choices might include "(select|change) (rule|search)" or "look for".
by ryan
Wed May 14, 2014 12:45 pm
 
Forum: Feature Requests
Topic: Usability Bug: Clips -> Labels
Replies: 2
Views: 1523

Re: Remote Access on Intranet with no Internet access

Hi David, There is not a way at the moment to utilize the web player without an internet connection. Going forward we will certainly look into alternate ways to allow for this. Note that the Android and iOS mobile apps do not have this limitation. I'm not sure what trouble you were running into in t...
by ryan
Tue May 13, 2014 5:10 pm
 
Forum: Technical Support
Topic: Remote Access on Intranet with no Internet access
Replies: 1
Views: 1477

Re: Cant find macbook pro bult in camera??

Hi,

I'm afraid I can't provide an exact release date, though I would certainly measure it in weeks (not months, definitely not years). If you are a paid user I may be able to provide you with a preview build.

Best,
- ryan
by ryan
Tue May 13, 2014 5:07 pm
 
Forum: General Discussion
Topic: Cant find macbook pro bult in camera??
Replies: 4
Views: 1492

Re: Issue with internet explorer

Hi Ryan,

Previously you mentioned that Firefox worked but IE was not. Is the behavior in Chrome identical to that of IE? Are these all from the same machine?
by ryan
Tue May 13, 2014 4:12 pm
 
Forum: Technical Support
Topic: Issue with internet explorer
Replies: 9
Views: 2285

Re: Foscam FI8906W - Low Framerate

Hi Matteo, Glad that helped a little. Is your computer running at 100% CPU? If it is and the system is dropping frames because it can't keep up there may be some settings to change to help lower the usage, or a bigger computer is simply needed. If that isn't the case, however, I'm afraid it is a pro...
by ryan
Tue May 13, 2014 4:11 pm
 
Forum: Technical Support
Topic: Foscam FI8906W - Low Framerate
Replies: 4
Views: 2015

Re: Foscam camera randomly rebooting

The noises are indeed jarring - it has definitely scared me at night in the office a couple times when it reboots and the PTZ starts swiveling around on its own.
by ryan
Mon May 12, 2014 8:06 pm
 
Forum: Technical Support
Topic: Foscam camera randomly rebooting
Replies: 5
Views: 4692

Re: Foscam camera randomly rebooting

Hi Ahwman, We have one Foscam model, the Fl8916W, that reboots periodically (between once a day and once a week) when it has been continuously serving a video stream whether to Sighthound Video or another application. This camera also often reboots itself when trying to use the PTZ in it's own confi...
by ryan
Mon May 12, 2014 7:40 pm
 
Forum: Technical Support
Topic: Foscam camera randomly rebooting
Replies: 5
Views: 4692

Re: remote viewing app

We will be updating the remote applications, though not to address any login problems. We aren't aware of any issues at the moment. Are you able to connect from a browser to confirm that remote access in general has been set up correctly?
by ryan
Mon May 12, 2014 7:36 pm
 
Forum: Technical Support
Topic: remote viewing app
Replies: 3
Views: 1798

Re: Start with windows problems

Hi Unlucky, Running as a service is a feature we plan to add in a future release. It sounds quite odd that you would need to reboot the application, simply disabling and enabling the camera itself should be equivalent to rebooting the application (and neither of those should be necessary). I think t...
by ryan
Mon May 12, 2014 7:29 pm
 
Forum: Technical Support
Topic: Start with windows problems
Replies: 1
Views: 1363

Re: Reconnection after DVR power cycle

Hi Unlucky, I looked over the bug report you sent in, unfortunately the recent logs did not have any information about the cameras. Would it be possible for you to either send in the camera logs themselves, or an archive of the entire log directory? These are located in "logs" or "log...
by ryan
Mon May 12, 2014 7:26 pm
 
Forum: Technical Support
Topic: Reconnection after DVR power cycle
Replies: 1
Views: 1387
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