Any upgrades coming for Sighthound remote viewing app?
Have not been able to log into Sighthound remote viewing app on my iPad either from external IP locations or within my network, it says logging in, but goes nowhere!?
remote viewing app
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ryan - Posts: 1015
- Joined: Wed Aug 25, 2010 2:52 pm
- Location: Palo Alto, California
Re: remote viewing app
We will be updating the remote applications, though not to address any login problems. We aren't aware of any issues at the moment. Are you able to connect from a browser to confirm that remote access in general has been set up correctly?
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mweston - Posts: 4
- Joined: Sat Sep 15, 2012 7:13 pm
Re: remote viewing app
How about the ability to use the remote app both on the local network and off? I have my external IP address in the settings but it does not work from within the network. I have to change to my internal ip in order to view when I'm on wifi. Any fixes for that?
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Devin - Posts: 719
- Joined: Wed Mar 12, 2014 5:48 pm
Re: remote viewing app
Hi mweston,
If you are unable to connect to your external IP from within your network, then it would appear your router does not support NAT loopback (see http://en.wikipedia.org/wiki/Network_address_translation#NAT_loopback)
Remembering IP addresses as well making logging in simpler are things we would love to add in a future release of the app.
In the meantime, a user reported a work around by adding his IP address into the autocorrect dictionary on his phone so that he only had to enter the first couple of numbers.
If you are unable to connect to your external IP from within your network, then it would appear your router does not support NAT loopback (see http://en.wikipedia.org/wiki/Network_address_translation#NAT_loopback)
Remembering IP addresses as well making logging in simpler are things we would love to add in a future release of the app.
In the meantime, a user reported a work around by adding his IP address into the autocorrect dictionary on his phone so that he only had to enter the first couple of numbers.