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Re: Recording of sound??

Hi armyturtle, Thanks for the message. I'll do my best to respond to the issues you've raised in your post. I'm sorry if you're unsatisfied with the features we have chosen to implement over the past several releases. We've had a lot of positive feedback, though I absolutely recognize that we can't ...
by ryan
Tue Oct 07, 2014 12:00 am
 
Forum: General Discussion
Topic: Recording of sound??
Replies: 27
Views: 14208

Re: SightHound features list comparison?

Hi Ron, You can create a rule that responds to objects crossing a boundary in a given direction. Such a rule will fire each time an object crosses that boundary in the given direction. A detail of all rule options can be found in the following documentation: https://www.sighthound.com/support/rule-e...
by ryan
Mon Oct 06, 2014 7:29 pm
 
Forum: General Discussion
Topic: SightHound features list comparison?
Replies: 5
Views: 2666

Re: remote access

Hi wanab, What version of Sighthound Video are you running? After installing you should have received a free 14 day Pro trial to let you try out all features, remote access included. If you did not, or your trial expired before you could test remote access we'd be happy to set up a new trial or exte...
by ryan
Mon Oct 06, 2014 4:09 pm
 
Forum: General Discussion
Topic: remote access
Replies: 1
Views: 1429

Re: Can't login to the iphone app

Hi all, @whitezryder The external address can currently only be populated in the app if you have the checkbox to automatically "Open this port in my router" selected and your router supports our attempts to automatically reserve the port. If it does not, you will need to manually forward t...
by ryan
Mon Oct 06, 2014 1:34 pm
 
Forum: Technical Support
Topic: Can't login to the iphone app
Replies: 33
Views: 10746

Re: Can't login to the iphone app

@whitezryder "My moms phone will work on wifi with the internal address. Once I turn the wifi off I get the login error." Once you have turned off wifi the phone is no longer on the internal network and therefore has no ability to connect to the internal address. The "error connecting...
by ryan
Fri Oct 03, 2014 1:38 pm
 
Forum: Technical Support
Topic: Can't login to the iphone app
Replies: 33
Views: 10746

Re: Alerts on mobile App stopped working

Hi Max&Leo, All functionality related to push notifications that depends on any Sighthound infrastructure is currently fully operational. Please ensure that your rule with the push notification response is active, and that it has matching clips when used to perform a search. If that is the case ...
by ryan
Fri Oct 03, 2014 1:13 pm
 
Forum: Technical Support
Topic: Alerts on mobile App stopped working
Replies: 12
Views: 5100

Re: Can't login to the iphone app

Thanks for the update, I'm glad to hear things are working for you now. Remote sharing shouldn't conflict at all with Sighthound Video, unless there is some sort of a port conflict. In such a case remote access shouldn't display any local or internal IP addresses however. I assume that "foscam ...
by ryan
Wed Oct 01, 2014 8:11 pm
 
Forum: Technical Support
Topic: Can't login to the iphone app
Replies: 33
Views: 10746

Re: Camera Offline Notification

Hi Blizaine,

Thanks for the feature request, this would be a great addition to the software, Let us know if you have any other suggestions in the future or if we can assist with anything.

Best,
- ryan
by ryan
Wed Oct 01, 2014 1:14 pm
 
Forum: Feature Requests
Topic: Camera Offline Notification
Replies: 15
Views: 6063

Re: Can't login to the iphone app

If you can log in from the computer hosting Sighthound Video but not from any other machine on the local network, it is likely that you may have a firewall or other security software blocking incoming connections to your computer. Such a block may also exist elsewhere on your network, such as in you...
by ryan
Wed Oct 01, 2014 1:08 pm
 
Forum: Technical Support
Topic: Can't login to the iphone app
Replies: 33
Views: 10746

Re: certain video feeds not working with 2.3 build 14652

Hi scobo68,

If you are experiencing issues with your camera feeds please submit a bug report from within the app at "Help->Report a Problem..." and we'll be happy to assist.

Best,
- ryan
by ryan
Wed Oct 01, 2014 1:01 pm
 
Forum: Technical Support
Topic: certain video feeds not working with 2.3 build 14652
Replies: 4
Views: 1536
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