Close

certain video feeds not working with 2.3 build 14652

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
zstung
 
Posts: 2
Joined: Tue Sep 30, 2014 1:56 am

certain video feeds not working with 2.3 build 14652

by zstung » Tue Sep 30, 2014 2:01 am

Hi everyone,

Since I've updated to 2.3 build 14652 on my PC, sighthound seems to keep losing track of my H.264 feed from my foscam FI9828W. The camera feed is up and only by killing all Sighthound processes and restarting do i get the feed back. Another camera being monitored by Sighthound (older foscam, non-HD) is fine.

Anyone else having this problem? I didn't have a problem with the older version of Sighthound.

Sean

User avatar
Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: certain video feeds not working with 2.3 build 14652

by Devin » Tue Sep 30, 2014 3:03 pm

Hi Sean,

Please check your inbox as I've responded to your support email regarding this issue.

-Devin

no avatar
scobo68
 
Posts: 9
Joined: Fri Jul 11, 2014 11:27 am

Re: certain video feeds not working with 2.3 build 14652

by scobo68 » Tue Sep 30, 2014 11:34 pm

Devin,

what was the fix? I have been having similar issues with some of my feeds as well with the latest version.

no avatar
zstung
 
Posts: 2
Joined: Tue Sep 30, 2014 1:56 am

Re: certain video feeds not working with 2.3 build 14652

by zstung » Tue Sep 30, 2014 11:48 pm

Devin said my logs look like it was a decoding issue. I'm going to try a beta version to see if it handles my h.264 stream better.

User avatar
ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: certain video feeds not working with 2.3 build 14652

by ryan » Wed Oct 01, 2014 1:01 pm

Hi scobo68,

If you are experiencing issues with your camera feeds please submit a bug report from within the app at "Help->Report a Problem..." and we'll be happy to assist.

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs


Return to Technical Support