Can't login to the iphone app

[whitezryder]

Before upgrading to ios 8 I never had any issues logging in to the app. Now it seems like more times than not it wont let me login. I have tried with the phone on wifi and off wifi. It says unknown error -1001 every time. I have been successful in logging in once since upgrading to ios 8, so I know the login info is correct. You should also make an option to stay logged in.

[ryan]

Hi whiteryder,

I'm sorry to hear you're experiencing trouble with the iOS app. We aren't aware of any issues currently, we'll be happy to try to help discover what may be occurring. Please make sure that you are running the latest version of the app, as there was an update released to solve some iOS 8 issues. With regard to logging in, the app should always remain logged in unless you explicitly log out or there are severe network issues.

Best,
- ryan

[whitezryder]

Yes I have version 1.0.1. Everytime I open the app it brings me to the login screen. I tried deleting and really downloading the app. I still can't login

[ryan]

Hi whitezryder,

Thanks for the information. If you don't mind I have a few more questions to try to narrow down the problem -

* When you are unable to log in from the iOS client are you able to log in from a web browser on your device? Or from a web browser on a different device/computer?

* You mention that more times than not it won't log in - does there seem to be any pattern to this? As in, it will work when on local wifi, but not when external? Are you trying to log in with the internal address, the external, or both?

Best,
- ryan

[whitezryder]

No I can't login from the web browser on my iphone either. The page wont load. It will on my imac which the sighthound program is on, but not on the phone.

Recently I haven't been able to log in at all. No pattern I tried wifi on, wifi off, I have tried both internal and external address on the app. no luck. They both work on my imac

[ryan]

If you can log in from the computer hosting Sighthound Video but not from any other machine on the local network, it is likely that you may have a firewall or other security software blocking incoming connections to your computer. Such a block may also exist elsewhere on your network, such as in your router, though that is less likely with consumer hardware.

Testing from a device on the same network as your host computer and using the local IP and port is the best test case for narrowing down the issue. Do you know of any software mentioned above you may be running on the imac? You might try disabling the built in OSX firewall as well if that is enabled, as some users have experienced trouble with that. You can find the OSX firewall settings in System Preferences -> Security & Privacy -> Firewall.

[whitezryder]

Ok I figured it out. I turned off the remote sharing settings on the computer and restarted it and restarted my phone. Deleted everything and just started over getting it set up. now it works.

On a side note. I'm setting up the system for my parents at their house. I got both of the cameras logged into the sighthound computer program. My mom has an iphone 4s, which I downloaded the sighthound app and was able to login and see both cameras. My dad has an iphone 5s I downloaded the app but was having the same login problems as my phone, mine is the 6.
So maybe ill try restarting everything over there tomorrow? You can access foscam app from 2 phones correct?

[ryan]

Thanks for the update, I'm glad to hear things are working for you now. Remote sharing shouldn't conflict at all with Sighthound Video, unless there is some sort of a port conflict. In such a case remote access shouldn't display any local or internal IP addresses however.

I assume that "foscam app" may have been a typo? You can certainly have the Sighthound Video application installed on multiple phones at the same time. Was your dad's phone perhaps connected only on cellular data rather than the local wifi and therefore unable to see the internal network IP address?

[whitezryder]

well it worked last night. I tried to open the sighthound app this morning and now we are back to login error 1001.

On my dads system, yes sorry I meant sighthound app. It wont work either way on his phone, on wifi or LTE.

The ip address that I enter into the phone is the internal address which it worked on. The external address never loads on my computer or my dads it always says attempting to connect. Is that right?

My moms phone will work on wifi with the internal address. Once I turn the wifi off I get the login error. My dads phone with the same login info as my mom's phone wont login either way. Both phones are right next to each other. I don't get it?

[TNT]

I too have the same problem, it varies from working for a day to at best 2 weeks and I get the same error code on the iphone.

I am running on my Mac, I find each time I have to restart the Mac and sighthound to get it working again, bit of a pain really.

I have also installed sighthound on a relatives Mac and have a camera, this was working for 10 days, remote access has now failed.

I have resorted to installing a Remote Desktop programme to access my computer whilst away to monitor the footage and when necessary reboot, not particularly slick.