Can't login to the iphone app

[Devin]

Hi whitezryder,

The "external address" will not populate if Sighthound Video was unable to open the port in your router on it's own, even if you manually forward a port. When you attempted to connect with your phone. With port forwarding configured you should be able to connect with your phone on the cellular network by entering your networks external address (www.whatsmyip.org) with the port that is forwarded to Sighthound. (external.ip.address:port)

Are you able to connect to Sighthound with your phone by using the "internal address" while connected to the same network?

Regards,

-Devin

[whitezryder]

No I can't even log in at all. I called att uverse and they said my router does not support pnp or nat pnp. I am unable to figure out how to set up port forwarding for the sighthound app. I can't even log in from the internal address.

[Devin]

Hi whitezryder,

Is there a firewall or any antivirus software running on this computer? Does the internal address work on the computer running Sighthound?

We'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to "Help > Report a Problem"

Regards,

-Devin

[whitezryder]

yes if I click internal address on the computer it works

No firewall or antivirus.

Reported the problem