Can't login to the iphone app

[whitezryder]

Tried to log in this morning now I'm getting a different error message.
"error connecting to the server"

[ryan]

@whitezryder

"My moms phone will work on wifi with the internal address. Once I turn the wifi off I get the login error." Once you have turned off wifi the phone is no longer on the internal network and therefore has no ability to connect to the internal address.

The "error connecting to the server" message means that the application cannot connect to the remote access server. Likely this means that the IP address and port are incorrect, or something is completely blocking access along the network route, such as firewall software, or by not actually being on the same network or having a network path.

The 1001 message should be wrapped in friendlier text, but indicates a network timeout - the request could not be completed. This could happen for a number of reasons - if something on the network is discarding/shaping/interfering with traffic, if the network connection is very very poor, if the host machine is incredibly overburdened, etc... The timeouts are quite long, so especially on a local network I wouldn't expect the latter two to be issues.

@TNT

When it stops responding from your iPhone, is it also no longer responding when accessed from a browser on any device? From a browser on the same computer that is running Sighthound Video using the local IP (127.0.0.1)?

Are you using the automatic port opening feature? It could be that your router is closing the port after a certain amount of time and not allowing it to be re-opened, or that another service on your network is competing for the same port.

When you do have trouble reconnecting from the iPhone if a connection from browser on the local machine is also not working, does disabling and re-enabling remote access solve the problem

[whitezryder]

So how do I connect regardless of wifi or LTE?

The external address? It still says attempting to connect on the computer program

[mzn50]

good morning..
iphone 5 iOS8
iPad AIR - iOS 8
App verion 1.01

I have the same error on the mobile apps..
what I found was if I go in setting and reenter my password.. this works 20% of the time.. so I really never had much success with the mobile apps.. recently I get 100% errors with error 1001

locally on wifi (local IP) if work on my my Mac but not on either ipad or iPhone using the local IP.. also no go on remote IP (i have a static IP with Port forward enabled on my router ..

so for me the app is near unusable unless using Mac only locally

I tried accessing my Sighthound from a remote location on my Mac and still no go

also I took a look at reserved Port Addresses.. sometimes there are conflicts - use an obscure one and port forward .. it didnt do anything for me .. so Im not sure next steps

http://en.wikipedia.org/wiki/List_of_TC ... rt_numbers

hope this info helps

[ryan]

Hi all,

@whitezryder The external address can currently only be populated in the app if you have the checkbox to automatically "Open this port in my router" selected and your router supports our attempts to automatically reserve the port. If it does not, you will need to manually forward the port and look up your external IP. For more information see "How to access using devices outside of the network" in https://www.sighthound.com/support/how- ... ote-access

@mzn50 - If you are not able to access from any device other than the machine hosting remote access it sounds like you may have firewall or other security software running on that machine and blocking incoming connections. When on the local network if you try accessing from your iPad's browser are you prompted for a password or met with a "couldn't connect" style screen?

[TNT]

@whitezryder

"My moms phone will work on wifi with the internal address. Once I turn the wifi off I get the login error." Once you have turned off wifi the phone is no longer on the internal network and therefore has no ability to connect to the internal address.

The "error connecting to the server" message means that the application cannot connect to the remote access server. Likely this means that the IP address and port are incorrect, or something is completely blocking access along the network route, such as firewall software, or by not actually being on the same network or having a network path.

The 1001 message should be wrapped in friendlier text, but indicates a network timeout - the request could not be completed. This could happen for a number of reasons - if something on the network is discarding/shaping/interfering with traffic, if the network connection is very very poor, if the host machine is incredibly overburdened, etc... The timeouts are quite long, so especially on a local network I wouldn't expect the latter two to be issues.

@TNT

When it stops responding from your iPhone, is it also no longer responding when accessed from a browser on any device? From a browser on the same computer that is running Sighthound Video using the local IP (127.0.0.1)?

Are you using the automatic port opening feature? It could be that your router is closing the port after a certain amount of time and not allowing it to be re-opened, or that another service on your network is competing for the same port.

When you do have trouble reconnecting from the iPhone if a connection from browser on the local machine is also not working, does disabling and re-enabling remote access solve the problem

Thanks Ryan,

This happened again, instead of my normal trick of rebooting, removing sighthound from the firewall list, I did the following.

I changed the port from 9000 to 6000 - applied changes - didn't work. I then turned the Mac firewall off and it worked.

I then turned firewall on, deleted SH from the list, changed port back to 9000 and it worked with firewall on, 3 hrs later and the remote access was again blocked.

Repeated the above and kept firewall off - so far it's still working.

I can only assume there are still issues with the Mac firewall?

I allow the system to open the port, would you suggest a manual configuration? - I have never done this so would need to learn - I now know my way around the router software.

Any help is appreciated,

Thanks

Tony.

[whitezryder]

Hi all,

@whitezryder The external address can currently only be populated in the app if you have the checkbox to automatically "Open this port in my router" selected and your router supports our attempts to automatically reserve the port. If it does not, you will need to manually forward the port and look up your external IP. For more information see "How to access using devices outside of the network" in https://www.sighthound.com/support/how- ... ote-access

I have checked that box open this port. Still says attempting to connect. I tried to manually forward the port but can't figure out how to do it for sighthound. I was able to port forward my foscams but sighthound doesn't come up on the list of needed devices for port forwarding. Also something weird is I have gotten iphone alerts when motion is detected but I cant log in to the app on my phone.

[ryan]

@TNT

Glad you got things working. The mac firewall is a little baffling in its behaviors and does seem to have a few bugs, though this might also vary with OS X version. After the workarounds we added it has been working well for all machines I've been able to test running 10.9.X or 10.10, but I know a few people have still encountered trouble.

On the topic of port opening - if Sighthound Video able to open the port for you there isn't a reason to switch to manual port opening unless you encounter any compatibility issues. It sounds like the connection trouble you were having may have been firewall related, so it should be fine to stick with the current setup.

@whitezryder

We're only able to open the port for you if your router supports the protocols we use to try to accomplish that. Many routers do not allow automatic port opening, or have that feature turned off by default. If you can let us know what router you have we can try to assist with setting things up.

Push notifications operate over a different mechanism than remote access. For viewing cameras your device needs to find it's way back to the computer running Sighthound Video. For notifications Sighthound Video sends a message to your phone (technically, to google or apple who then send it to your phone).

[Ckaffer85]

I am also having an issue with the app. I'm running IOS 8.02 and Windows Vista. I can't not log into the app or from a computer via a browser. All 3 address are populated in the "enable remote access" tab.

However I do recieve notifications, which is odd.

[Devin]

Hi Ckaffer85,

When you enter the address into a web browser (internal when on the same network as the computer running Sighthound and external when outside of the network) does a login dialog pop up or does it not load at all? If you click on the "Local" or "Internal" links from the remote access tab are you able to log in?

-Devin