Alerts on mobile App stopped working

[sighthoundian]

Hello,
My Alerts on my mobile Sighthound App just stopped working. I have sighthound on my iPhone and iPad and have created rules such that when motion is detected it saves the clip on my computer and sends a mobile alert. On my phone and iPad I have push notifications enabled for Sighthound (Banners or Alerts). When motion was detected I would get a banner and sound pound played on my phone or iPad. But now this is not happening. This was the best feature of this App/ program. Now the clip saves and if I go to Alerts in the mobile App it has them there as a red number, but I'm not getting the push notification. I have to manually check for Alerts which defeats the purpose of the push notification.
Any suggestions gratefully appreciated.

[sighthoundian]

I should mention that it seem to coincide after I did the Mac OSX 10.9.5 update on the computer that is running the Sighthound program. So it may be a Mac thing and not a Sighthound problem. Just in case this info help you guys.
ian

[sighthoundian]

Another thing that is odd, is that when i am in the Sighthound mobile iOS App and go to settings if I try to turn off Push Notifications it says "unregistering your device" then I get and error saying "internal server error" So I can't even turn it off and then on in the App settings.

[jcorson]

I am experiencing the exact same problem as the original poster. Mobile alerts stop working this morning and when I try to turn them on or off in the app I get the "internal server error" message. I am running Sighthound on a mac running OS X 10.10 Yosemite Beta and have had no problems with Sighthound until this error. Also using iOS 8.0 on my iPhone. Please advise!!!

[sighthoundian]

So I uninstalled the App and reinstalled it and the default is push notifications off. So when I try to activate push notifications it says "registering your device" then says "failed to register your device" and the Push Notifications remain "off" in the settings.

Ryan or others can you please suggest a fix as the Push Notification feature is the one of the main reason I bought the Sighthound program.
Thanks
ian

[sputniksputnik]

I am experiencing similar problem as the original poster. This morning alerts stop working. I' running IOS 8.02.

I tried to turn off push notifications, for then turn on again, but got only an error, that it's not possible to turn off push notifications.

I turned of the "send mobile app notification" on server and turned it on again. That resulted in that I aren't able to turn on push notifications on my Iphone now, I only get the message "Failed registration for push notifications".

On my android devices alerts also stooped working, but here I don't get any failures during on/off.

I haven't changed anything on server, before i stopped working on both IOS and Android.


Please advice

[ryan]

Hi all,

Thank you for the posts and detailed information, and I'm very sorry for any inconvenience caused by any missed push notifications. We believe that all issues related to these problems have been located and corrected. If you are still experiencing any trouble with push notifications, or with anything else, please let us know.

Best,
- ryan

[sighthoundian]

Thanks Ryan!
Everything seems to be working fine now.
ian

[sputniksputnik]

Thumbs UP Ryan!

Push messages working fine on both IOS and Android.

[Max&Leo]

They stopped working for me after iOS 8, then started again when Ryan posted in here, and now they're not working as of maybe yesterday or so. Can see the live feed just fine, but no pushed alerts.