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Hi Lenny, The password issue was resolved in version 1.0.1 which is available in the App Store now. I would suggest verifying that you have the latest version of the app, and if it continues to have trouble something else may be occurring. Are you able to connect to Sighthound Video's remote access ...

Hi Colin, The external IP address is the IP address to your home or business which is assigned by your ISP. If it is changing frequently you may want to look into a dynamic DNS provider (https://en.wikipedia.org/wiki/Dynamic_DNS) which would allow you to access yourname.somedomain rather than your f...

Hi jigzat,

An update to the iOS app is now available in the app store which should address any iOS 8 issues. Let us know if you continue to encounter any trouble.

Best,
- ryan

Hi Ian, Yup. Consider the following: Sighthound Video computer [internal IP] ------- router [external IP] ------- Internet Your router is assigning the internal IP to the Sighthound Video computer. When someone on the internal network asks for the external IP, if your router supports NAT Loopback (h...

Hi pcmac, I'm more than happy to share information on the forum. Running through the thread it appears that your previous messages appear to have involved cameras not being on the network, followed by a problem with locating the correct IP and port for a different camera. Your most recent message ab...

Hi Ian, When you are in your house using the external IP should not use any of your ISP bandwidth assuming that your phone is also connected to your home's network and is smart enough to use that rather than the cellular connection. Your router will know what its external address is, intercept any i...

Hi Johannes,

We'll certainly consider all options available in trying to make improvements in future versions. With regard to the keyframe interval, this is set at the video source and isn't something that we are able to control unfortunately.

Hi Johannes, It would theoretically be possible to stop responding to video when lost or damaged packets are detected, but as the distance between keyframes can be long (sometimes up to 10 seconds) this isn't ideal. You may be able to solve this problem by forcing a TCP connection (network protocol ...

Thanks for updating the post and letting us know!

Hi pcmac,

We have a few ongoing email support threads with you. Is this forum post about a new issue? If so we'd be happy to try to help if you can elaborate, otherwise we'll continue responding through our support system.

Best,
- ryan