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username or password has changed...?

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jigzat
 
Posts: 1
Joined: Thu Sep 04, 2014 8:30 pm

username or password has changed...?

by jigzat » Thu Sep 04, 2014 8:34 pm

I keep getting the message "The username or password has changed. Please login again" after having successfully logged in from the iOS client over iOS 8 Beta (latest version). It used to work without problem.

Does anyone has any idea of what's wrong?

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tesla8er
 
Posts: 30
Joined: Sat Jun 28, 2014 3:17 pm

Re: username or password has changed...?

by tesla8er » Fri Sep 05, 2014 1:05 pm

@Jigzat. Did it ever work on the iOS 8 beta, or was it working before the iOS upgrade? The app isn't ready for iOS 8 yet, but we'll be testing against the final beta from next week.

Stephen
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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: username or password has changed...?

by ryan » Mon Sep 08, 2014 8:50 pm

Hi Jigzat,

Are you ultimately able to log in from the application, or does is the message continually displayed? Are you able to log in to remote access from a web browser on your mobile device? Are you able to log in from a web browser on the computer running Sighthound Video?

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs

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ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: username or password has changed...?

by ryan » Tue Sep 16, 2014 1:57 pm

Hi jigzat,

An update to the iOS app is now available in the app store which should address any iOS 8 issues. Let us know if you continue to encounter any trouble.

Best,
- ryan
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs


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