Search found 719 matches

Hello angryfatcat, I'm sorry to hear you've encountered this issue. This is the first we've heard of this happening in the 4.0.2 upgrade. Before you downgrade, please attempt to enable remote access again, then send us a bug report by going to Help > Report a Problem so we can take a look at your lo...

Hello Tariq,

We received the bug report and responded to it over email.

Regards,

-Devin

Hello Jake, Some cameras have separate credentials for ONVIF and for the video stream. I recommend checking the camera configuration web page to see if there are additional settings for ONVIF viewing and so on. If that does not work, you should still be able to manually add the camera. If the camera...

Hello tariqh, Thanks for your purchase and I'm sorry to hear you're having troubles activating the license. If you go to Help > Show License Information do you see any licenses in the list? If not, please reboot, then check again. If there still are no licenses then it's likely you're logged in with...

Hello ajb22, I'm sorry to hear you're experiencing this issue. Are you using our mobile app on the Android device or a web browser? Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we know it is from you. Re...

Hello nunuvyurbiz, 'm sorry to hear you're experiencing this issue. Please try the following steps to reset your notifications on this device: * Open the Sighthound mobile app and go to the settings page * Disable notifications and close the app * Go to the phone's general settings, then notificatio...

Hello demaier, Unfortunately the OSX firewall is simply broken as far as we can tell. Our application is signed with an apple certificate - you can verify that it is signed from the command line with the command "codesign -vvv /Applications/Sighthound\ Video.app". If an application is sign...

Hello TVWriterguy, If you the setup process isn't going as the Foscam instructions describe you may want to do a factory settings restore on the camera so you can start over with the default settings. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs ...

Hello millenios,

Are you seeing events that are being missed or does it just seem like there are less clips each day? If you have any example clips of missed detections please send them to us at [email protected] so we can investigate further.

Regards,

- Devin

Hello marcwoodyard, I'm sorry to hear you're experiencing this issue. This is the first we've seen this happen. Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post in the report so we know it is from you. Regards,...