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Upgraded to 4.0.2 build 16844 broke remote access

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angryfatcat
 
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Joined: Thu Dec 31, 2015 11:23 am

Upgraded to 4.0.2 build 16844 broke remote access

by angryfatcat » Thu Feb 09, 2017 7:39 pm

I just upgraded Sighthound to 4.0.2, build 16844 and my remote access is no longer working. The status of the server never leaves "starting". What is the best way to downgrade sighthound to a more stable version?

I'm running Sighthound on OSX 10.9.5

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Devin
 
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Re: Upgraded to 4.0.2 build 16844 broke remote access

by Devin » Thu Feb 09, 2017 9:02 pm

Hello angryfatcat,

I'm sorry to hear you've encountered this issue. This is the first we've heard of this happening in the 4.0.2 upgrade. Before you downgrade, please attempt to enable remote access again, then send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we know it's from you.

You can download older versions of Sighthound Video at any time by logging in to https://www.sighthound.com/account/ and clicking the "Looking for a previous version?" text.

Regards,

-Devin

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angryfatcat
 
Posts: 9
Joined: Thu Dec 31, 2015 11:23 am

Re: Upgraded to 4.0.2 build 16844 broke remote access

by angryfatcat » Thu Feb 09, 2017 9:23 pm

I filed a Bug report before I made this post.

I also did the following things before filing the bug report.

-Disabled remote access and then re-enabled it.
-Disabled remote access, restarted the computer, then re-enabled remote access.

Each time, SH server was stuck in "starting".

I've just down graded and remote access has been restored.


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