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Remote viewing of clips

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ajb22
 
Posts: 3
Joined: Tue Jan 31, 2017 7:37 pm

Remote viewing of clips

by ajb22 » Tue Jan 31, 2017 7:41 pm

I'm new to Sighthound coming from BlueIris. The pc application is working great with 4 cameras. However, I can't view clips remotely. I can view the live images but it just sits at "loading" forever on my android phone. On a remote web browser the clips load (preview image is shown) but when I play them I hear sound but no image, just a black screen. I'm using the chrome browser on windows 7.

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Devin
 
Posts: 719
Joined: Wed Mar 12, 2014 5:48 pm

Re: Remote viewing of clips

by Devin » Wed Feb 01, 2017 12:39 am

Hello ajb22,

I'm sorry to hear you're experiencing this issue. Are you using our mobile app on the Android device or a web browser?

Please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. Be sure to include a link to this post so we know it is from you.

Regards,

-Devin


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