Paid for Basic but can't see most features

[tariqh]

Hi,

Ive checked that registration is there and active.

I can't see most of the features, I have the latest version as well 4.0.1 build 16769 .

Am i missing something ?

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[Devin]

Hello tariqh,

Thanks for your purchase and I'm sorry to hear you're having troubles activating the license. If you go to Help > Show License Information do you see any licenses in the list? If not, please reboot, then check again. If there still are no licenses then it's likely you're logged in with a different Sighthound Account than the one used to purchase the license. In that case, please send us a bug report by going to Help > Report a Problem so we can check your logs and look up the license. Be sure to include a link to this post as well as the email address used to purchase the license.

Regards,

-Devin

[tariqh]

Hi Devin,


I do have a license showing and I have already logged a "Report a problem".

Can you ping me on email and confirm you received it?

Tariq

[Devin]

Hello Tariq,

We received the bug report and responded to it over email.

Regards,

-Devin