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Hi mario.calderon, You will need to quit the application, delete the Sighthound Video directory and relaunch the app to be prompted again. You can locate this directory by following the instructions in this article: https://www.sighthound.com/support/where-does-sighthound-store-data Keep in mind thi...

Hi dradb,

What carrier do you use? Unfortunately there doesn't appear to be one complete and up to date list out there so it may require some additional research.

-Devin

Hi whitezryder, I found a port forwarding guide for a similar router. The steps should be the same: http://portforward.com/english/routers/port_forwarding/Motorola/NVG510/defaultguide.htm You will basically want to forward your internal address do an external port. For example, let's say the "I...

Hi Chris, Is the device or computer you are testing the External Address from connected to a different network than the computer running Sighthound? Many routers will not allow you to connect to an externally facing address from within the same network. It may also be worth changing the port number ...

ahallada,

Thanks for sharing your findings!

-Devin

Hi dradb, You can configure the email notifications to SMS by entering your phone number with the correct sms email address for the carrier. More details and a link to a list of addresses for each carrier can be found in this article: https://www.sighthound.com/support/send-email-notification-sms -D...

Hi Johan,

I'm glad to hear you got it working and thanks for sharing your findings. I've added this camera to our list of stream settings to include in the next update.

Regards,

-Devin

Hi rojocrandall, I'm sorry to hear you are experiencing this issue. If you click "Send test message" in the email notification setup do you receive any error messages or does it appear to send? Have you checked your spam folder in case the messages have been filtered out? I've attached an ...

Hi pmienes, Thanks for the feature request. Just to clarify, the specified retention period is for the temporary video which is all video that is recorded from all cameras regardless of rules. This is often used to find something happened in a scene which was not captured by a rule or to search all ...

Hello dradb, Both Google Drive and Dropbox have been reported to work well. Keep in mind that in some cases the amount of storage space needed can widely vary day to day depending on the number of cameras, the resolution you are using and your scenes. For example, if you have a camera pointing out t...