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Hi Rgashton,

We do not have a set release date as we are still testing, but if we do not encounter any issues the release should be out fairly soon.

In the meantime I have sent you a private message with directions on how to address the remote access issue.

Hi russc, There currently is a bug in this version of the iOS app that requires you to leave the "http://" off of the IP address when signing in. If your IP address is listed as "http://75.75.75.75:8080" you will need to enter it as "75.75.75.75:8080" Be sure to test th...

Hi Rgashton, Does the choppy video appear to be a low framerate? Do you see any warning icons in the monitor view, or is the CPU is showing as fully utilized in task manager or activity monitor? We'd be happy to take a look at your logs if you could submit a bug report by selecting "Report a Pr...

Hi WLDpony,

The next public update is still undergoing testing. I've sent you a message with how to address the issue.

Are you testing the external address from within the same network? Many routers will not allow you to connect to an externally facing address from inside. Please try connecting with WiFi disabled on your Android device. Using this tool: http://www.yougetsignal.com/tools/open-ports/, does the externa...

The two images you posted show results from the People filter, which is separate from the boundary rule you set up. You will want to select People Crossing a Boundary in the "Look for: " list to only view saved clips from your rule (see attached image.) For more information on the Search V...

Are these moths flying by the camera or are they landing and loitering on your camera? If they are flying by, you should be able to eliminate most of the false detections by experimenting with the "Include objects visible longer than:___seconds" feature in the rule editor. I'd recommend se...

Hi RedMan,

Thank you for being a loyal customer. This is the first we have heard of someone having troubles with remote access in the new update. Could you please submit a bug report by clicking "Report a Problem" in the "Help" menu so we can take a look at your logs?

Hi spyshadow,

Please email [email protected] and we can re-enable the trial for you.

Hi Ed0909, I'll do my best to answer your questions: 1) At this time there isn't a way to configure alerts via the mobile app but you can turn them on and off in the settings menu. Adding more functionality to the mobile apps is something we would love to do in a future update. 2) The images in your...