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Remote Access error connecting to server - iPhone

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russc
 
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Joined: Fri Aug 08, 2014 6:58 am

Remote Access error connecting to server - iPhone

by russc » Fri Aug 08, 2014 7:02 am

Hi
Just trialing Sighthound at moment. I've configured remote access and am able to access externally on port 8080 using browsers. Tested from remote site and works so firewall OK. However, iPhone app says 'Error connecting to the server.' On the iPhone I can browse to the address using browser, so it appears to be an app problem. Any ideas?
Thanks
Russ

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Devin
 
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Joined: Wed Mar 12, 2014 5:48 pm

Re: Remote Access error connecting to server - iPhone

by Devin » Fri Aug 08, 2014 11:14 am

Hi russc,

There currently is a bug in this version of the iOS app that requires you to leave the "http://" off of the IP address when signing in. If your IP address is listed as "http://75.75.75.75:8080" you will need to enter it as "75.75.75.75:8080"

Be sure to test this while not connected to the same network as the computer running Sighthound Video as many routers will not let you connect to an external facing address from within the same network.

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russc
 
Posts: 2
Joined: Fri Aug 08, 2014 6:58 am

Re: Remote Access error connecting to server - iPhone

by russc » Fri Aug 08, 2014 11:44 am

Ahh.. great it's working now. Guess I should have played around with that myself.

Thanks
Russ


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