Cannot Get Android App Working

[kiniki]

I am on the 14 day trial and have successfully set the Windows app, everything working as it should.

However I can't get the app for Android to connect.

Here's what I have done.

Set up remote access
Chosen port 8080 and clicked to open the port in router.
The server is now running. I've also forwarded the port in my router.

Internally everything works, I can connect and view in the webpage.

But externally, I can't access, the website times out and the app doesn't connect using the external IP.

Any ideas? I really love this program (used it when it was VitaminD)... However if I can't get the app to work, I need to look elsewhere as off site access is essential

[Devin]

Are you testing the external address from within the same network? Many routers will not allow you to connect to an externally facing address from inside. Please try connecting with WiFi disabled on your Android device.

Using this tool: http://www.yougetsignal.com/tools/open-ports/, does the external port you forwarded appear to be open? If not, you will want to double check your port forward settings.

Does your router connected to a second router? If so they will both require port forwarding to reach the external address of your network.

[kiniki]

Hi Devin

All fixed now. It turns out the ip reported for external access differed from what was on the website you suggested.

Once I put in my external IP as recommended by the website, everything started working perfectly.

Thanks