Remote Access Problem

[RedMan]

I've been a long time VitaminD/Sighthound user. Currently running Basic Edition v2.2 for Mac. I've never had a problem with remote access in the past but notice it doesn't work with the recent update. Specifically, the "Server status" is stuck at "Starting..." and never starts. I've tried turning it on/off, restarting Sighthound, restarting cameras, restarting PC with no luck.

Is there something I'm missing? Thanks in advance.

[Devin]

Hi RedMan,

Thank you for being a loyal customer. This is the first we have heard of someone having troubles with remote access in the new update. Could you please submit a bug report by clicking "Report a Problem" in the "Help" menu so we can take a look at your logs?

[bacoboy]

I am having this exact same problem. Stuck at starting forever. Tried rebooting the computer too.

After enabling the checkbox, entering user/pass and pressing apply, it goes from 'off' to 'starting' to 'unknown' to 'starting' where it gets stuck.

I sent in a report via the help menu so hopefully hear something before my eval period is done. Don't want to buy buggy software

Using a mac pro 1,1 running 10.7.5 (if that helps)

[ryan]

We've identified (and believe we've fixed) an issue affecting remote access for some OSX 10.7 users. We will have an available build for affected users soon, and would be happy to extend your trial as necessary.

[bacoboy]

Any update on a patch/updated version? 6 days left on trial.

Thanks,
Steve

[ryan]

I sent you a private message. Let me know if you didn't receive it or have any trouble.

[bacoboy]

For the other readers, I installed the developer version provided and the server starts successfully now. Can now get a feed on my iphone. Sweet...

Hopefully, this 10.7 fix will be part of future releases

Thanks Ryan and the devs at sighthound. Looking forward to really giving this a test drive now...

Steve

[ianlazyboy]

Hi!

I seem to be having the exact same problem on Mac OS X 10.7.5 where remote access hangs at 'server starting'. I am currently on the trial and would like to give the remote access a test run before I commit. Is there any chance I could get access to the updated and fixed build?

Many thanks,

Ian

[tomschenkenberg]

Hi,

Great to read that this has been addressed because I'm also seeing my server status stuck in the 'Starting...' status.

Is a new version with a fix for this issue released already? If not, I will stop fiddling around and wait patiently:)

Thanks,
Tom

[ryan]

Hi Tom,

The 10.7 fix has not made it into a public release, but I sent you a direct message with how to address the issue. The next public update is undergoing testing at the moment.