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Re: FTP ISSUE

Please check that you have correctly typed your host, user id, and that the vitamind directory exists. I just created an account there, used / as the directory, and the test succeeded.
by ryan
Fri Jun 15, 2012 8:38 pm
 
Forum: Technical Support
Topic: FTP ISSUE
Replies: 2
Views: 2377

Re: Vitamin eating memory?

Hi JohannesL, Is the Jump from ~2gb to ~3.3gb when you started VDV, or are you trying to figure out if that is a leak in VDV? If you are instead referring to the areas before and after that midpoint and wondering if those upward slopes are a leak, they look perfectly normal to me. There are slopes u...
by ryan
Fri Jun 15, 2012 8:17 pm
 
Forum: Technical Support
Topic: Vitamin eating memory?
Replies: 4
Views: 3185

Re: Sync of vids to Google Drive

The reason that I suggested you not sync your entire vdv directory because you don't want to sync all of the cache and constant file changes, and even if you did your dropbox/google/anything else likely doesn't have enough space and your internet connection likely doesn't have the outgoing bandwidth...
by ryan
Fri Jun 15, 2012 7:58 pm
 
Forum: Technical Support
Topic: Sync of vids to Google Drive
Replies: 1
Views: 2526

Re: stops recording when camera off

Hi marc,

In the "Help" menu select "Report a problem". You can copy the text from your first post as the problem description. If you provide your email address in the optional field we can simply reply to you that way.
by ryan
Tue Jun 12, 2012 10:22 pm
 
Forum: Technical Support
Topic: stops recording when camera off
Replies: 3
Views: 2633

Re: stops recording when camera off

Hi marc,

This sounds a bit strange. The next time this happens could you file a bug report from inside the application? This will send us some logs that might help troubleshoot what is going on.
by ryan
Mon Jun 11, 2012 7:26 pm
 
Forum: Technical Support
Topic: stops recording when camera off
Replies: 3
Views: 2633

Re: admin from both pc & Mac?

Hi pcmac,

I would suggest trying to set up the camera on your mac again. It is likely that over the course of your changes to the camera the IP address changed? It is also possible that the camera itself has a limit on number of users per stream.
by ryan
Mon Jun 11, 2012 7:25 pm
 
Forum: Technical Support
Topic: admin from both pc & Mac?
Replies: 2
Views: 2325

Re: sending email alert to more than one address

Booze,

To send to multiple addresses separate them with a comma rather than semi-colon.

Chris,

Sorry I missed this before. If you're still having trouble let me know and we can trouble shoot.
by ryan
Mon Jun 11, 2012 7:22 pm
 
Forum: General Discussion
Topic: sending email alert to more than one address
Replies: 4
Views: 4241

Re: Delete pointers vs permanent delete

Hi Booze, All data is eventually deleted. Some space is reserved for recent video cache, but much of the disk space you allocate to Vitamin D Video is used to retain clips created by a rule with the "Save to my computer" response. The quick delete option will remove all tracking data assoc...
by ryan
Fri Jun 08, 2012 7:28 pm
 
Forum: General Discussion
Topic: Delete pointers vs permanent delete
Replies: 2
Views: 2522

Re: Internet connection, USB Cam

Thanks for the reply Joe! No need to feel guilty, we wouldn't have a free version if we didn't want people to use it. Just remember to mention us if a friend or family member ever buys some shiny new cameras for their house. :-) And darkkness, just to respond to something you mentioned: Some time ag...
by ryan
Tue Jun 05, 2012 12:28 am
 
Forum: Technical Support
Topic: Internet connection, USB Cam
Replies: 4
Views: 4118

Re: compatible ip cameras ?

No problem, sorry if it takes a bit sometimes. They really are relentless. Would be great if they'd consider lining up their vacation schedules with mine.
by ryan
Sat Jun 02, 2012 3:22 pm
 
Forum: General Discussion
Topic: compatible ip cameras ?
Replies: 3
Views: 3005
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