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Re: Problem connection to my ip cam

We have a number of users running on Windows 2008, so it certainly should be working. If you'd like to send me a private message and let me know the email address you used to submit the bug report I'll look it up in our system.
by ryan
Wed Jul 18, 2012 8:03 pm
 
Forum: Technical Support
Topic: Problem connection to my ip cam
Replies: 6
Views: 4715

Re: It goes to show that you can't beat video

Thanks for the great story! Glad you were able to stay on good terms with your neighbors. :-)
by ryan
Wed Jul 18, 2012 7:38 pm
 
Forum: General Discussion
Topic: It goes to show that you can't beat video
Replies: 1
Views: 2338

Re: email a screen capture

Hi falcon,

Sorry for the delay, but glad you've found the answer. We are definitely always sending an image along with the outgoing email, my guess is that whoever is in charge of your email to sms/mms gateway is stripping the images (doesn't support mms).
by ryan
Tue Jul 17, 2012 12:06 am
 
Forum: General Discussion
Topic: email a screen capture
Replies: 25
Views: 14686

Re: Problem connection to my ip cam

Is your user running as an administrator, or a restricted account? Are you running any particular firewall or antivirus software? If so please make sure Vitamin D has been added as an allowed program. You can submit a bug report from "Help -> Report a Problem..." that will send us some log...
by ryan
Tue Jul 17, 2012 12:05 am
 
Forum: Technical Support
Topic: Problem connection to my ip cam
Replies: 6
Views: 4715

Re: Problem connection to my ip cam

Hi martyouel, What is your username on your windows 2008 machine? Does it contain any unicode characters (accented characters for instance)? In some cases when a username contains certain unicode characters VDV is unable to create some necessary files and the behavior you're seeing can result. Hope ...
by ryan
Sun Jul 15, 2012 3:51 pm
 
Forum: Technical Support
Topic: Problem connection to my ip cam
Replies: 6
Views: 4715

Re: Automatic deletion of all videos

Hi dbowman2001, You can do this now. Simply make sure that none of your rules have "Save" as a response (either to "My computer" or to "My ftp server"). This will ensure that all video stays as temporary cache. Then in the application preferences set the "Temporari...
by ryan
Sun Jul 08, 2012 12:53 pm
 
Forum: Feature Requests
Topic: Automatic deletion of all videos
Replies: 2
Views: 2388

Re: Auto restart VDV after set duration such as every sunday

Hey saintjohnny, If VDV ever encounters an error that forces it to shutdown it will restart itself if possible. As far as I know we don't have any memory leaks/etc... If you encounter any fatal crashes/potential leaks/other definitely submit a bug report from inside the app and we'll do our best to ...
by ryan
Sun Jul 08, 2012 12:48 pm
 
Forum: Feature Requests
Topic: Auto restart VDV after set duration such as every sunday
Replies: 1
Views: 2202

Re: Payment issue

Hi KCS2000, I didn't set up our payment processing, but I believe it should take money from your paypal account first? According to the paypal website: For most payments: If you have money in your balance, we'll use your balance first. For any remaining amount, we'll use one of your other payment me...
by ryan
Sun Jul 08, 2012 12:43 pm
 
Forum: Technical Support
Topic: Payment issue
Replies: 1
Views: 2196

Re: VitaminD Process Monitoring

Hi Nico, VDV should never stop working, there is a great deal of logic within the program to safely restart even after catastrophic failures. Did a user close the app? Or was the machine restarted? If it was a restart you might want to check out http://vitamindvideo.com/forums/viewtopic.php?f=2&...
by ryan
Fri Jun 29, 2012 3:37 pm
 
Forum: Technical Support
Topic: VitaminD Process Monitoring
Replies: 1
Views: 2861

Re: What's the best way for me to pre-buy this software for

Hi saintjohnny,

I sent you a private message, please let me know if you have any trouble receiving it.
by ryan
Fri Jun 29, 2012 4:10 am
 
Forum: General Discussion
Topic: What's the best way for me to pre-buy this software for ppl?
Replies: 1
Views: 2374
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