Problem connection to my ip cam

[martyouel]

Hi,

i'm currently evaluating the software by using the startup edition.

I installed it on my laptop to do my first tests. All worked great and I was easily be able to connect to my ip cam (TrendNet ip312w).

Then, I decided to install it on my windows 2008 server to be able to run it 24h a day...but, on this computer, I'm not able to connect to my cam.
I always get "unable to connect".
If i try to open the cam on a browser, it works great.

I activated the uPnp configuration in the cam and vitamin d correctly detect it... but always not able to connect to the cam via VitaminD.

I don't know if this can help but my server is connected to the network by using an ethernet cable and my laptop is using the same network configuration than the cam, a wifi connection.

I'm using port 8085 to connect to my cam.
I'm also able to connect to it from the outside.

thanks in advance for your help.

[ryan]

Hi martyouel,

What is your username on your windows 2008 machine? Does it contain any unicode characters (accented characters for instance)? In some cases when a username contains certain unicode characters VDV is unable to create some necessary files and the behavior you're seeing can result.

Hope that helps,
- ryan

[martyouel]

Hi Ryan,

well I think my username is pretty simple --> mouellette

any other idea ?

Thanks,

[ryan]

Is your user running as an administrator, or a restricted account? Are you running any particular firewall or antivirus software? If so please make sure Vitamin D has been added as an allowed program. You can submit a bug report from "Help -> Report a Problem..." that will send us some logs that might help diagnose the problem.

[martyouel]

Hi Ryan,

here more details

Yes, i'm running as an administrator.
I already sent a report to your support team but they told me to try to deactivate the firewall and antivirus and told me that they can't help me anymore as i'm just using a starter edition.
In fact, I plan to buy the basic edition, but if it don't work on windows 2008 it's bad...

I use the built-in windows firewall and added a rules for Vitamin D software...and I use Microsoft Security Essentials as antivirus.

So, by deactivate both software, antivirus and firewall, i'm still not able to use VitaminD...the software can't connect to my cam.

For now, as a temporary solution, i'm running VitaminD under a windows xp virtual machine on this server...and it work great...but I don't want to keep this solution for a long term...

Thanks for your time.

Martin

[ryan]

We have a number of users running on Windows 2008, so it certainly should be working. If you'd like to send me a private message and let me know the email address you used to submit the bug report I'll look it up in our system.

[hmkjones]

Are you sure its not because your router doesn't support nat loopback? I am having the same issue and I think that's why