Close

FTP ISSUE

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
danny70
 
Posts: 2
Joined: Wed Jun 13, 2012 5:43 pm

FTP ISSUE

by danny70 » Wed Jun 13, 2012 5:51 pm

Good morning I've activated a basic licence, but there is a problem with video ftp upload (free host altervista.org). 'utf8' codec can't decode bites in position 17-19: invalid data. i've also attached a snapshot. can someone help me? thank you in advance :-)

no avatar
danny70
 
Posts: 2
Joined: Wed Jun 13, 2012 5:43 pm

Re: FTP ISSUE

by danny70 » Wed Jun 13, 2012 5:54 pm

the attachement
Attachments
ftp_error.jpg
(37.73 KiB) Downloaded 1077 times

User avatar
ryan
 
Posts: 1015
Joined: Wed Aug 25, 2010 2:52 pm
Location: Palo Alto, California

Re: FTP ISSUE

by ryan » Fri Jun 15, 2012 8:38 pm

Please check that you have correctly typed your host, user id, and that the vitamind directory exists. I just created an account there, used / as the directory, and the test succeeded.
Learn more about Sighthound Video in our support pages - Reference Guide | All Articles
Are you a developer? Check out our cloud APIs - Demo | Docs


Return to Technical Support