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Re: Limited-hour rules still mark clips 24/7

Hi nunuvyurbiz, Thanks for your message. Schedules only turn rules on and off and are separate from the rules search criteria. When you select a rule in the clip list it will search all available video (regardless of any schedules you have) for that camera for clips that match the rule. For example,...
by Devin
Wed Feb 04, 2015 4:24 pm
 
Forum: Technical Support
Topic: Limited-hour rules still mark clips 24/7
Replies: 5
Views: 1563

Re: Program not opening at all

Hi buzzlife,

Sorry about that. Please compress (zip) the logs folder that is in the Sighthound Video directory (see https://www.sighthound.com/support/wher ... store-data) and email it to [email protected].

Regards,

-Devin
by Devin
Mon Feb 02, 2015 6:10 pm
 
Forum: Technical Support
Topic: Program not opening at all
Replies: 9
Views: 1911

Re: Program not opening at all

Hi buzzlife,

On Windows the Help menu is at the top-left corner of the Sighthound Video window. I've attached an image of where this is.

Regards,

-Devin
by Devin
Mon Feb 02, 2015 3:53 pm
 
Forum: Technical Support
Topic: Program not opening at all
Replies: 9
Views: 1911

Re: Continuous recording

Hi FIN13, Sighthound Video will temporarily record all video from your cameras and will then cut that video up into clips that are saved by your rules. You can set the amount of time Sighthound temporarily holds all video in Options > Storage (Preferences > Storage on mac). For details on how long v...
by Devin
Mon Feb 02, 2015 3:45 pm
 
Forum: Technical Support
Topic: Continuous recording
Replies: 1
Views: 1242

Re: connect to camera via internet?

Hi Ryan, It is possible to connect a camera from a remote location to Sighthound Video. Please see this article for directions: https://www.sighthound.com/support/setting-sighthound-video-monitor-remote-location-eg-second-home. If you encounter any problems or need assistance feel free to post here ...
by Devin
Sat Jan 31, 2015 5:37 pm
 
Forum: Technical Support
Topic: connect to camera via internet?
Replies: 3
Views: 1442

Re: Program not opening at all

Hi buzzlife,

I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to "Help > Report a Problem". Be sure to include a reference to this forum post.

Regards,

-Devin
by Devin
Sat Jan 31, 2015 5:21 pm
 
Forum: Technical Support
Topic: Program not opening at all
Replies: 9
Views: 1911

Re: Snapshots to FTP or Local Disk instead of Clips

Hi Tony, Thanks for the feature requests. We are constantly working on ways to improve the application and we will take your requests into consideration. If you'd like help configuring your rule to be more accurate I'd be happy to help. An explanation of what you want to capture, a screenshot of the...
by Devin
Sat Jan 31, 2015 4:56 pm
 
Forum: Feature Requests
Topic: Snapshots to FTP or Local Disk instead of Clips
Replies: 1
Views: 1540

Re: Sighthound not able to discover ONVIF cameras?

Hi dalepres, Onvif support is something we are currently working on and hope to have in a future build. The camera's description page claims you can connect to this camera using RTSP://camera.ip.address/mpeg4 You can enter this in the camera setup by selecting "Other IP Camera" and enterin...
by Devin
Sat Jan 31, 2015 4:52 pm
 
Forum: Unsupported Cameras
Topic: Sighthound not able to discover ONVIF cameras?
Replies: 3
Views: 2327

Re: CPU usage

Hi jbrannen, The spike in resource usage is likely the disk cleaner which cleans up your temporary video and sets up your video saved by rules. I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to "Help > Report a Problem". Be sure to l...
by Devin
Tue Jan 27, 2015 4:22 pm
 
Forum: General Discussion
Topic: CPU usage
Replies: 8
Views: 2876

Re: Would like to have SCW cameras supported by Sighthound

Hi semafore,

We do not yet have SCW cameras in our preconfigured list. If you already own these cameras I'd be happy to assist you in finding the correct settings so long as they support viewing with third party media viewers such as Sighthound.

Regards,

-Devin
by Devin
Tue Jan 27, 2015 2:57 pm
 
Forum: Unsupported Cameras
Topic: Would like to have SCW cameras supported by Sighthound
Replies: 3
Views: 2126
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