Program not opening at all

[buzzlife]

Hi,

I'm running windows 8 on a pc, and I downloaded sight hound. However, it won't open at all. I click on the icon but it never opens. I uninstalled and reinstalled twice, but still the same problem. Any help would be greatly appreciated.

Thanks

[Devin]

Hi buzzlife,

I'm sorry to hear you are experiencing this issue. I have a couple of questions to help reach the root of the issue:

* Do any messages pop up when you attempt to open Sighthound Video?

* Are you using a Windows user with admin privileges?

* Are you running any antivirus software including Windows Defender? If so please try temporarily disabling them and see if you can open Sighthound.

Regards,

-Devin

[buzzlife]

No pop ups or anyting. Yes to admin, and I had McAfee but it's no longer on.

[Devin]

Hello,

By following the directions in this article: https://www.sighthound.com/support/wher ... store-data, are you able to locate a Sighthound Video data directory? This will tell us if it ever launched or if something on the system is simply preventing Sighthound from running at all. Do you have another Windows user account you can try running Sighthound from? Is there anything non-standard about your Windows installation?

Regards,

-Devin

[buzzlife]

The files are there, and there is some recorded video, but none of the files are after 12/22/14. I don't have any other users and it's windows is standard.

[Devin]

Hi buzzlife,

I'd be happy to take a look at your logs for anything unusual if you could submit a bug report by going to "Help > Report a Problem". Be sure to include a reference to this forum post.

Regards,

-Devin

[buzzlife]

Sure, where is "help"?

[Devin]

Hi buzzlife,

On Windows the Help menu is at the top-left corner of the Sighthound Video window. I've attached an image of where this is.

Regards,

-Devin

[buzzlife]

Yeah, but the program isn't opening. So, I can't access the Help.

[Devin]

Hi buzzlife,

Sorry about that. Please compress (zip) the logs folder that is in the Sighthound Video directory (see https://www.sighthound.com/support/wher ... store-data) and email it to [email protected].

Regards,

-Devin