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Hi minigranis, As the video files are being created they are stored on the C drive and then moved to their ultimate destination when they are complete (maximum 15 minutes). The size of these files will vary based on camera framerate, quality, and the resolution you are saving at. VGA (640x480) for e...

Hi fjs340,

Sorry you are having trouble! From within the app can you choose the "Report a Problem" menu item to send us a bug report so we can see if anything odd is going on? Be sure to enter the email address you used during checkout so we can look up your license.

Previously we were only getting 1-2 a day, which was pretty good for allowing anonymous posting (good for our users). Unfortunately the past several days have been crazy. We've tried a few different things to curb it, but so far checking for known spammer IP addresses, disabling anonymous posting, c...

Have you tried choosing 'other IP camera' and filling in this information? If not, in the camera wizard it would be as follows:

Protocol: rtsp
Stream path: iphone/11
IP/username/password - whatever the correct values may be

Vitamin D Video does not currently have the option to email person count.

I believe if I recall previous messages your computer is somewhat dedicated to Vitamin D Video? 2gb should be more than enough for just VDV. As a rough approximation VDV uses ~100mb of memory + 100-150 per camera. Is the entire application crashing, or are camera processes restarting, or some other ...

One thing to note is that for boundary crossing it uses the center of the object as a trigger, so if you've drawn your line across your driveway but the center of the object tends to be higher than that it won't be caught. Details on the various rule options can be found in the reference guide on th...

Thanks for the great reply Joe!

A detailed overview of how video data is managed can be found at http://vitamindvideo.com/support/ref_guide_options.html

The high cpu usage in this situation is due to a combination of the high resolution and the high framerate. The more pixels, the more processing is necessary, something also true for an increased number of frames. We really only need about 10 frames/second to do optimal tracking, so if you can chang...

Hi, if you are having problems activating your license please email support (at) vitamindvideo.com and we'd be happy to help. In the email be sure to let us know what email address you used to purchase the license if it is different from the one you send it from.