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Re: Busted!

Congratulations on the happy ending to your break-in! Glad our software could be of help. Hope things in your neighborhood settle down now.
by ryan
Fri Feb 17, 2012 7:14 pm
 
Forum: General Discussion
Topic: Busted!
Replies: 2
Views: 2735

Re: email notice problems

Hi Tom, Saw you had your problem fixed over our support email, but figured I'd post some tips here for others who might see it: * For the Login user ID, use your full email address (i.e. username@cox.net). * Leave your password as your password. * try the following combinations (one at a time if the...
by ryan
Sun Feb 05, 2012 1:27 pm
 
Forum: Technical Support
Topic: email notice problems
Replies: 1
Views: 2163

Re: MJPEG transmission breaks every minute

Hi Johannes,

What camera model are you using?
by ryan
Sun Feb 05, 2012 1:17 pm
 
Forum: Technical Support
Topic: MJPEG transmission breaks every minute
Replies: 3
Views: 2952

Re: Just a moment...

Is there anything special about your RAID setup or windows install? Is it local or remote? Are you running any special disk management software, or anti-virus/firewall software?
by ryan
Sun Feb 05, 2012 1:12 pm
 
Forum: Technical Support
Topic: Just a moment...
Replies: 10
Views: 9167

Re: Custom video decoder

Hi Jepsh,

It's not possible to use custom decoders at this time. You could achieve something like this by using a secondary app to decode and rebroadcast the stream, but that's obviously not a solution when the initial concern is computing power. Sorry about that.
by ryan
Sun Feb 05, 2012 1:06 pm
 
Forum: Feature Requests
Topic: Custom video decoder
Replies: 1
Views: 2351

Re: Set Vitamin D to run when the computer is locked

Hiya. Unfortunately there's no automated way to do this at the moment, it's an interesting use case. The best way right now is to click the arm cameras/turn off cameras button in a toolbar, though I know manual solutions are prone to forgetfulness.
by ryan
Sun Feb 05, 2012 12:58 pm
 
Forum: General Discussion
Topic: Set Vitamin D to run when the computer is locked
Replies: 1
Views: 2405

Re: promotion

We have done promotions time to time in the past, can't make specific promises though. :-) I'm partial to the confusion of April Fools day promotions myself...
by ryan
Sun Feb 05, 2012 12:54 pm
 
Forum: General Discussion
Topic: promotion
Replies: 9
Views: 4910

Re: picture quality

Hi Ned, The starter edition of Vitamin D Video will only save video at QVGA (320x240) resolution. If your camera is streaming at a higher resolution than this you will be able to take advantage of that with the basic edition. Are the quality issues you are seeing related to resolution (small video b...
by ryan
Thu Dec 08, 2011 2:23 am
 
Forum: Technical Support
Topic: picture quality
Replies: 6
Views: 3327

EyeSpy247 EXT alternate settings

Depending on how you have your camera set up the default EyeSpy247 EXT settings in VDV will not work. If your EXT is configured to stream MJPEG rather than MPEG4 you will need to select "EyeSpy247 (Other MJPEG)" from the camera selection options.
by ryan
Sun Nov 06, 2011 8:44 pm
 
Forum: Unsupported Cameras
Topic: EyeSpy247 EXT alternate settings
Replies: 0
Views: 3004

Re: Mask not working

Hi Billh, My post was just rejected because Doug had replied within mine, (with a more thorough response too!). I'll go ahead and add one portion of my post that might help: If you are looking to catch people inside the office, I would suggest drawing a region that covers the floor area and choosing...
by ryan
Tue Nov 01, 2011 12:32 am
 
Forum: Technical Support
Topic: Mask not working
Replies: 6
Views: 4297
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