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Re: Moving from Windows to Mac

Hi, When moving Sighthound to a different machine, you can only transfer the camdb file and the rules folder located in the Sighthound Video data directory no matter the operating system. Clips can't be transferred if you want o keep them; you'll need to make a backup. https://support.sighthound.com...
by kgonzalez
Thu Jan 28, 2021 12:31 pm
 
Forum: General Discussion
Topic: Moving from Windows to Mac
Replies: 3
Views: 1311

Re: Native support for Apple’s new M1 processor

Hi,

Currently, there are no immediate plans to have Sighthound Video run natively on the Apple silicone. It is something we will consider in the future, but again we don't any immediate plans.

Take care,

Kenneth
by kgonzalez
Thu Jan 28, 2021 12:27 pm
 
Forum: General Discussion
Topic: Native support for Apple’s new M1 processor
Replies: 12
Views: 3104

Re: Mac Mini M1

Hi, Sighthound Video 7.0.5 has some bugs that our engineers are reviewing. We are continuing to work through these bugs. Right now, Sighthound Video will run on the new Mac Mini M1, but we utilize Rosetta, we aren't running natively. There is no specific timeline for a native version of Sighthound V...
by kgonzalez
Wed Jan 27, 2021 6:56 pm
 
Forum: Technical Support
Topic: Mac Mini M1
Replies: 8
Views: 2274

Re: finding a supported camera - where to start?

Hi,

When looking at cameras for Sighthound Video, you want to make sure the support the following:

1. H264 video encoding
2. Onvif protocols
3. RTSP streaming

I hope it helps. We also recommend looking at Axis, Hikvision, Dahua, and Ubiquiti.

Take care,

Kenneth
by kgonzalez
Wed Jan 27, 2021 6:38 pm
 
Forum: Technical Support
Topic: finding a supported camera - where to start?
Replies: 4
Views: 1362

Re: macOS Big Sur

Hi,

Sighthound Video 7.0.5 beta is compatible with macOS Big Sur. We are working on resolving bugs that we or our users find.

Also, you can always reach our support team at [email protected]

Have a good one!

Kenneth
by kgonzalez
Wed Jan 27, 2021 6:27 pm
 
Forum: Technical Support
Topic: macOS Big Sur
Replies: 8
Views: 2017

Re: Payment Method

Hi,

Currently, Sighthound only processes payments through Paypal.

Sorry for any inconvenience.

Take care,

Kenneth
by kgonzalez
Wed Jan 27, 2021 6:24 pm
 
Forum: Technical Support
Topic: Payment Method
Replies: 1
Views: 1139

Re: Black video

Hello JanMostert,

If you submit a bug report from within the application such as @tcesario stated we'll be glad to take a look at your logs to look for any errors.

Take care,

Kenneth
by kgonzalez
Thu Jun 27, 2019 10:03 am
 
Forum: Technical Support
Topic: Black video
Replies: 4
Views: 1327

Re: Sinji Camera

Hi @chielmos, The username and password you should be using to connect the camera to Sighthound Video should be the username and password that are associated with the camera. If you have changed those settings then your best course of action to reset the camera to factory settings and then use the u...
by kgonzalez
Mon Jun 17, 2019 10:06 am
 
Forum: Technical Support
Topic: Sinji Camera
Replies: 1
Views: 1118

Re: IFTTT Action Service stop or start rule

Hi @Steve and @HITECHTLS,

Because Sighthound Video is self-contained on your system it can only send messages rather than receive. Nobody knows of its existence or would have access even if they did, so it cannot be a target/'that' in ifttt, only a source/'this'.

Take care,

Kenneth
by kgonzalez
Tue Jun 11, 2019 12:59 pm
 
Forum: Technical Support
Topic: IFTTT Action Service stop or start rule
Replies: 2
Views: 1757

Re: ip camera, firewall help

Hello bryanw20,

Seems like you are interested in port forwarding. You want to search sites like portforward.com and your specific router on that site.

Take care,

Kenneth
by kgonzalez
Tue Jun 11, 2019 12:50 pm
 
Forum: General Discussion
Topic: ip camera, firewall help
Replies: 2
Views: 1195
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