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Re: Failure to turn off camera that could not be connected t

Hello @markpoyser, Thank you for the detailed explanation of what you are experiencing. The engineering team and I are aware that my previous response is not a complete solution, but rather a workaround for current users running webcams on Mac Mojave. The engineering department has been made aware o...
by kgonzalez
Tue Mar 05, 2019 2:31 pm
 
Forum: Technical Support
Topic: Failure to turn off camera that could not be connected to
Replies: 3
Views: 1357

Re: Failure to turn off camera that could not be connected t

Hello @markpoyser, I'm sorry you are running into this problem with the built-in camera on Mac. Since the update to Mojave and it's security improvements there seems to be issues when users restart their systems and try to connect webcams and the built-in iMac/Facetime camera. We currently do not ha...
by kgonzalez
Tue Feb 19, 2019 6:25 pm
 
Forum: Technical Support
Topic: Failure to turn off camera that could not be connected to
Replies: 3
Views: 1357

Re: IFTTT request

Sighthound Video is self-contained on your system it can only send messages rather than receive. Nobody knows of its existence or would have access even if they did, so it cannot be a target/'that' in IFTTT, only a source/'this'.
by kgonzalez
Thu Jan 24, 2019 11:33 am
 
Forum: Feature Requests
Topic: IFTTT request
Replies: 1
Views: 1445

Re: Bind to specific Network Adapter ?

There is no possibility at this moment to select the network adapter. The local network IP address shown is picked by certain criteria. But you should be able to reach your Sighthound instance from any network since it does not bind to a specific adapter. You would need to replace the IP address sho...
by kgonzalez
Wed Jan 23, 2019 5:39 pm
 
Forum: Technical Support
Topic: Bind to specific Network Adapter ?
Replies: 1
Views: 1159

Re: Notifications are down again.

Hello flynreelow,

We'll take a look at the bug report you sent in, we look forward to resolving this issue for you soon.

Regards,

Kenneth
by kgonzalez
Tue Nov 13, 2018 5:31 pm
 
Forum: Technical Support
Topic: Notifications are down again.
Replies: 13
Views: 2739

Re: stream unavailable

Hello,

Are you still receiving the 'Stream unavailable' error? Does the error occur through all platforms or is it specific to a specific interface view such as web interface, the mobile app, or in the Sighthound Video desktop app?

Regards,

Kenneth
by kgonzalez
Thu Nov 08, 2018 12:03 pm
 
Forum: Technical Support
Topic: stream unavailable
Replies: 1
Views: 1315

Re: AMD Ryzen and Intel Quicksync

Hello @flynreelow, It's difficult to estimate the exact CPU load savings because each system is different and runs other applications that could potentially hog resources. This will ultimately depend on hardware if the system is dedicated to Sighthound Video, and camera resolution. As a quick test, ...
by kgonzalez
Wed Oct 31, 2018 12:22 pm
 
Forum: General Discussion
Topic: AMD Ryzen and Intel Quicksync
Replies: 7
Views: 3192

Re: Temporarily disable notifications

Hello everyone, Thank you for bringing this feature request to our attention. We are looking for ways to improve the mobile application to make sure user experience enjoyable. We appreciate all of the positive feedback. I will pass this message forward to our engineering team to see if they will con...
by kgonzalez
Thu Oct 18, 2018 2:15 pm
 
Forum: Feature Requests
Topic: Temporarily disable notifications
Replies: 6
Views: 2150

Re: Motion Detection on Stream 2 input

Hello @jasoncheesemanuk, You are correct; Sighthound Video does not use Intel Quick Sync. As for your feature request, I will have to consult with our engineering team to see if this possible within Sighthound. It may be some time before I get a result as currently, they are working vigorously on an...
by kgonzalez
Thu Oct 18, 2018 2:08 pm
 
Forum: Feature Requests
Topic: Motion Detection on Stream 2 input
Replies: 3
Views: 1660

Re: Temporarily pause notifications but keep recording

Hello @del0 and @cryptyk, Thank you for requesting this feature. A current workaround would be to have the duplicate rules (one with the notifications and one without), however for the one with the notifications also set this rule to run at a specific time slot so that you only receive alerts during...
by kgonzalez
Thu Oct 18, 2018 11:46 am
 
Forum: Feature Requests
Topic: Temporarily pause notifications but keep recording
Replies: 2
Views: 1536
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