When the software detects anything in the given area, I get an e-mail with a picture in it and a rectangle which triggered the alarm. I also save the video on a FTP-location. Every now and then this video has no content; it is just a black movie. In the past it happened once a week or so, but after moving the camera to another location, about half of the saved video's is black.
I looked in log files, but cannot find a reason for this. Any idea why this is happening?
My configuration:
MacOS 10.13.6
Sighthound Video version 5.1.7
Camera: Digoo IP camera (very cheap one from Wish)
Black video
Moderator: Staff
5 posts
• Page 1 of 1
-
tcesario - Posts: 67
- Joined: Mon Jan 12, 2015 1:03 pm
Re: Black video
Technical support requests via posts here are hit or miss. Suggest you report the issue through the program (and send logs) or simply email them at [email protected]. Good luck!
-
kgonzalez - Posts: 56
- Joined: Wed Nov 29, 2017 2:34 pm
Re: Black video
Hello JanMostert,
If you submit a bug report from within the application such as @tcesario stated we'll be glad to take a look at your logs to look for any errors.
Take care,
Kenneth
If you submit a bug report from within the application such as @tcesario stated we'll be glad to take a look at your logs to look for any errors.
Take care,
Kenneth