Close

macOS Big Sur

Having trouble with Sighthound Video? Post here for help.

Moderator: Staff

no avatar
JFisk
 
Posts: 1
Joined: Mon Jul 06, 2020 10:13 am

macOS Big Sur

by JFisk » Mon Jul 06, 2020 10:20 am

Video app will not load with macOS Big Sur.
Any help would be great.

no avatar
jacbat
 
Posts: 1
Joined: Fri Apr 19, 2019 2:24 am

Re: macOS Big Sur

by jacbat » Thu Sep 17, 2020 5:00 am

Hi,

Same problem here, the services are running ok and can access the video files from my phone or tablet, will not launch on Mac OS Big Sur. have you received any feedback from the moderators?

#Staff
Any help or assistance would be appreciated.

Dave

no avatar
acitrano
 
Posts: 1
Joined: Sun Oct 18, 2020 10:55 pm

Re: macOS Big Sur

by acitrano » Sun Oct 18, 2020 10:58 pm

It's not exactly encouraging to see a spammer was able to reply well before a member of staff had anything to say about this.

I realize there's no obligation to support beta software, but for those of us evaluating Sighthound for purchase it would at least be nice to see some level of responsiveness from the company. The question was asked in July, for goodness' sake.

no avatar
Neurobit
 
Posts: 30
Joined: Fri Jul 29, 2016 10:00 am
Location: Texas

Re: macOS Big Sur

by Neurobit » Wed Dec 02, 2020 4:52 pm

Are there any updates on this?

Big Sur has been available to the general public for a few weeks now, and in beta form since the summer. How much longer do we have to wait to test this out?

no avatar
BeanBagKing
 
Posts: 24
Joined: Fri May 15, 2020 1:02 pm

Re: macOS Big Sur

by BeanBagKing » Thu Dec 03, 2020 8:12 pm

Update was posted today: https://www.sighthound.com/news/big-sur ... g-progress

While I'm sure the news isn't what you were hoping for, it is good that they are communicating that they are still working on the problem.

no avatar
Neurobit
 
Posts: 30
Joined: Fri Jul 29, 2016 10:00 am
Location: Texas

Re: macOS Big Sur

by Neurobit » Sun Dec 06, 2020 7:32 pm

BeanBagKing wrote:Update was posted today: https://www.sighthound.com/news/big-sur ... g-progress

While I'm sure the news isn't what you were hoping for, it is good that they are communicating that they are still working on the problem.

Ok... But this wasn’t just sprung on them.
Big Sur has been available in beta form since WWDC so they’ve had plenty of time to get it ready. Now we are three weeks in, and no solution in place?

I have no dog in the game. I just want to test it on the new Mac mini M1 I’ve bought to see if it will be a viable alternative to my current solution. Currently testing SecuritySpy and it’s running flawlessly on the M1 (natively I should add).

Wish I could test SH Video so I can compare it head to head. Just does not give me a wam fuzzy feeling about support in the future if this is any indication.

Cheers,

no avatar
Neurobit
 
Posts: 30
Joined: Fri Jul 29, 2016 10:00 am
Location: Texas

Re: macOS Big Sur

by Neurobit » Tue Dec 08, 2020 2:05 pm

Sighthound team,

Any update on this? Do you at least have a beta that we can try?

Thanks,

no avatar
Neurobit
 
Posts: 30
Joined: Fri Jul 29, 2016 10:00 am
Location: Texas

Re: macOS Big Sur

by Neurobit » Mon Dec 14, 2020 10:53 am

Does Sighthound ever check these boards?

no avatar
kgonzalez
 
Posts: 56
Joined: Wed Nov 29, 2017 2:34 pm

Re: macOS Big Sur

by kgonzalez » Wed Jan 27, 2021 6:27 pm

Hi,

Sighthound Video 7.0.5 beta is compatible with macOS Big Sur. We are working on resolving bugs that we or our users find.

Also, you can always reach our support team at support@sighthound.com

Have a good one!

Kenneth


Return to Technical Support