Search found 719 matches

Hi millenios, The next time this camera loses it's connection please send us a bug report by going to Help > Report a Problem so we can take a look at your logs. In the meantime, do you see warning icons in Sighthound Video while the camera is connected or while it's losing it's connection? (see htt...

Hello leonbrag, Thanks for bringing this to our attention. When selecting the bounding box overlay Sighthound must re encode the video which is likely why you are seeing the difference in frame rate. I'm unsure if the 10 fps is intentional or not so I've forwarded this to our engineers for review. R...

Hi Everyone,

Thanks for your patience. We've submitted an update with a fix which is awaiting approval from Apple. Once approved, you should see the update available in the app store.

Regards,

- Devin

Hi Millenios, I'm sorry to hear you're having troubles with these cameras. Cameras only appear in the pre-configured list in Sighthound Video once we, or a customer, have confirmed the proper settings to connect. If you could provide us with the stream settings you used to connect to these camera's ...

Hi leonbrag, There isn't such a setting for push notifications, though this is something we're considering for the future. If you find your rule is being triggered more frequently than you'd like, please take a look at this support article - https://www.sighthound.com/support/its-hard-find-what-i-wa...

Hi leonbrag,

This is a feature that we'd love to add to Sighthound Video, but we have no immediate plans to do so.

Regards,

-Devin

Hi mosheldon,

Release notes are updated on this page - https://www.sighthound.com/support/release-notes

Note that we now have 5.0.5 out so you may have an update available.

Regards,

-Devin

Hi JustinScott,

It's hard to say exactly without seeing the full clip you're referring to, but Inside/Outside regions likely will yield better results for your case.

Regards,

-Devin

Hi JustinScott, When using Entering/Exiting or a boundary, Sighthound will create a clip and trigger whatever response is selected for the rule for each object that enters/exits the scene or crosses the boundary. Because these are immediate responses, Sighthound doesn't have time to think and see wh...

Hi adelina,

It sounds like either the camera is switching to IR mode frequently, or the camera is rebooting. Do you see footage of the camera switching to IR mode, or do you see any gaps in the footage?

Regards,

-Devin